Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform administration
Table of Contents
Choose your release version
    Home Paris Now Platform Administration Now Platform administration Search administration Zing text indexing and search engine Zing indexes words Zing indexes punctuation as part of some words

    Zing indexes punctuation as part of some words

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Zing indexes punctuation as part of some words

    Zing indexes some punctuation marks as part of some words to improve search results for common search terms.

    Table 1. Punctuation indexed as part of a word
    Punctuation Indexed to find Search behavior
    Ampersands [&] Company names Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-).

    For example, a search for H&R Block locates exact matches to the search term.

    Apostrophes ['] Proper names Zing ignores trailing possessives and retains most others to find company names.

    For example, a search for O'Reilly's locates matches to O'Reilly and O'Reilly's.

    Hyphens [-] Company names Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-).

    For example, a search for Coca-Cola locates exact matches to the search term.

    Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

    For example, a search for PROD-10-987 locates exact matches to the search term.

    Numbers [123] Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

    For example, a search for PROD10987 locates exact matches to the search term.

    Record numbers Zing locates record numbers that follow a typical pattern. To meet this pattern, search terms must start with a recognized record number prefix.

    For example, a search for INT1234567 locates exact matches to the Incident record.

    Periods [.] Acronyms Zing locates acronyms whether they are separated by periods or not.

    For example, a search for u.s.a. locates matches to usa or u.s.a.. Note that wildcard searches may affect acronym handling.

    In another example, a search for u.s.* may yield better results than a search for u.s*.

    Host names Zing locates sequences of letters and numbers separated only by periods.

    For example, a search for en.myhost123.com locates exact matches to the search term.

    IP addresses Zing locates numbers that follow a typical IPv4 address pattern.

    For example, a search for 10.0.0.1 locates exact matches to the search term.

    Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

    For example, a search for PROD.10.987 locates exact matches to the search term.

    Plus signs [+] Company names Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-).

    For example, a search for Google+ locates exact matches to the search term.

    Underscores [_] Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

    For example, a search for PROD_10_987 locates exact matches to the search term.

    Note: The punctuation handling described here does not affect wildcard and boolean operators. These operators provide separate Zing functions.
    Related tasks
    • Enable text indexing for a table
    • Configure a single table for indexing and searching
    • Configure multiple tables for indexing and searching
    • Regenerate a text index for a table
    • Regenerate a corrupt index
    • Remove an index
    • Remove an index for a specific field
    • Remove an index for a child table
    • Change the query mode of an indexed table
    • Configure tables to use the Japanese tokenizer
    Related concepts
    • Zing indexes some HTML elements
    Related reference
    • Zing index and search dictionary attributes
    • Text indexing statistics and status

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Zing indexes punctuation as part of some words

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Zing indexes punctuation as part of some words

      Zing indexes some punctuation marks as part of some words to improve search results for common search terms.

      Table 1. Punctuation indexed as part of a word
      Punctuation Indexed to find Search behavior
      Ampersands [&] Company names Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-).

      For example, a search for H&R Block locates exact matches to the search term.

      Apostrophes ['] Proper names Zing ignores trailing possessives and retains most others to find company names.

      For example, a search for O'Reilly's locates matches to O'Reilly and O'Reilly's.

      Hyphens [-] Company names Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-).

      For example, a search for Coca-Cola locates exact matches to the search term.

      Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

      For example, a search for PROD-10-987 locates exact matches to the search term.

      Numbers [123] Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

      For example, a search for PROD10987 locates exact matches to the search term.

      Record numbers Zing locates record numbers that follow a typical pattern. To meet this pattern, search terms must start with a recognized record number prefix.

      For example, a search for INT1234567 locates exact matches to the Incident record.

      Periods [.] Acronyms Zing locates acronyms whether they are separated by periods or not.

      For example, a search for u.s.a. locates matches to usa or u.s.a.. Note that wildcard searches may affect acronym handling.

      In another example, a search for u.s.* may yield better results than a search for u.s*.

      Host names Zing locates sequences of letters and numbers separated only by periods.

      For example, a search for en.myhost123.com locates exact matches to the search term.

      IP addresses Zing locates numbers that follow a typical IPv4 address pattern.

      For example, a search for 10.0.0.1 locates exact matches to the search term.

      Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

      For example, a search for PROD.10.987 locates exact matches to the search term.

      Plus signs [+] Company names Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-).

      For example, a search for Google+ locates exact matches to the search term.

      Underscores [_] Product numbers Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation.

      For example, a search for PROD_10_987 locates exact matches to the search term.

      Note: The punctuation handling described here does not affect wildcard and boolean operators. These operators provide separate Zing functions.
      Related tasks
      • Enable text indexing for a table
      • Configure a single table for indexing and searching
      • Configure multiple tables for indexing and searching
      • Regenerate a text index for a table
      • Regenerate a corrupt index
      • Remove an index
      • Remove an index for a specific field
      • Remove an index for a child table
      • Change the query mode of an indexed table
      • Configure tables to use the Japanese tokenizer
      Related concepts
      • Zing indexes some HTML elements
      Related reference
      • Zing index and search dictionary attributes
      • Text indexing statistics and status

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login