To receive these notifications, users must define an email address in their user record or enter an email address into the watch list email field.

An advanced configuration using watch lists involves placing two watch lists on a form, one for the general comments on a task and another for work notes or non-public comments. By configuring separate email notifications, separate users on each watch list can be notified about different information.

If users on a watch list are getting more than one email for each update to an incident, it can be because other recipients are replying all to an email notification. Recipients may be receiving email through their email system (Outlook, Groupwise, and so on) and through the base system. To stop this duplication, remove the names of other users from the email or the watch list.