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    Home Paris Now Platform Administration Now Platform administration Field administration Add and customize a field in a table Add users to a watch list Configure email notifications for watch lists

    Configure email notifications for watch lists

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    Configure email notifications for watch lists

    Watch lists (glide_list field type) allow multiple users to subscribe to notifications of a task. You can specify conditions in an email notification to send email notifications to the members when the conditions are met.

    Before you begin

    Role required: admin

    About this task

    To receive these notifications, users must define an email address in their user record or enter an email address into the watch list email field.

    Important: Administrators configure email notifications for watch lists (see Configure email notifications for watch lists).

    An advanced configuration using watch lists involves placing two watch lists on a form, one for the general comments on a task and another for work notes or non-public comments. By configuring separate email notifications, separate users on each watch list can be notified about different information.

    If users on a watch list are getting more than one email for each update to an incident, it can be because other recipients are replying all to an email notification. Recipients may be receiving email through their email system (Outlook, Groupwise, and so on) and through the base system. To stop this duplication, remove the names of other users from the email or the watch list.

    Procedure

    1. Open the notification to configure.
    2. In the Who will receive section, select the icon beside Users/groups in fields.
    3. Double-click Watch list in the Available column to move it to the Selected column.
    4. Click Update.
    • Hide email addresses in a watch list

      You can remove the email address text entry element from a watch list by modifying the dictionary.

    • Configure order buttons on the watch list slushbucket

      When you add multiple users to a glide_list, such as a watch list, the slushbucket does not display the order buttons for the list of selected members. You can set a dictionary attribute to display the order buttons.

    Related tasks
    • Configure email notifications for watch lists
    Related topics
    • Email and SMS notifications

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      Configure email notifications for watch lists

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure email notifications for watch lists

      Watch lists (glide_list field type) allow multiple users to subscribe to notifications of a task. You can specify conditions in an email notification to send email notifications to the members when the conditions are met.

      Before you begin

      Role required: admin

      About this task

      To receive these notifications, users must define an email address in their user record or enter an email address into the watch list email field.

      Important: Administrators configure email notifications for watch lists (see Configure email notifications for watch lists).

      An advanced configuration using watch lists involves placing two watch lists on a form, one for the general comments on a task and another for work notes or non-public comments. By configuring separate email notifications, separate users on each watch list can be notified about different information.

      If users on a watch list are getting more than one email for each update to an incident, it can be because other recipients are replying all to an email notification. Recipients may be receiving email through their email system (Outlook, Groupwise, and so on) and through the base system. To stop this duplication, remove the names of other users from the email or the watch list.

      Procedure

      1. Open the notification to configure.
      2. In the Who will receive section, select the icon beside Users/groups in fields.
      3. Double-click Watch list in the Available column to move it to the Selected column.
      4. Click Update.
      • Hide email addresses in a watch list

        You can remove the email address text entry element from a watch list by modifying the dictionary.

      • Configure order buttons on the watch list slushbucket

        When you add multiple users to a glide_list, such as a watch list, the slushbucket does not display the order buttons for the list of selected members. You can set a dictionary attribute to display the order buttons.

      Related tasks
      • Configure email notifications for watch lists
      Related topics
      • Email and SMS notifications

      Tags:

      Feedback

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