If the number of records to be exported exceeds the actual export limit, you may want to break the export into smaller increments that do not place a significant performance load on the platform.

Before you begin

Role required: none

Procedure

  1. Create a filtered list of records that you want to export by following the steps in Export directly from a URL.
  2. Write down the number of records returned.
  3. If the record number is higher than the defined threshold, issue a sysparm query for the first 10,000 records using the following syntax: 
    https://<instance name>.service-now.com/syslog_list.do?XML&sysparm_orderby=sys_id&sysparm_record_count=10000

    This exports the first 10,000 records in order, sorted by the sys_id number.

  4. Find the next record in order, such as 10,001.
    You can find the next Sys ID value by creating a database view on the table and adding the sys_id column to the view. You don't need to specify a where clause. After you create the database view, view the records and their Sys ID values by selecting Try it. You can sort by the sys_id column and enter 10,001 to skip to that row.
  5. Right-click the row and copy the sys_id of the next record you want to export.
  6. Access the next series of records with a greater than or equal to query run against the sys_id of record 10,001.

    The following example shows a query that uses a sys_id of b4aedb520a0a0b1001af10e278657d27. Use the syntax shown in this query to export the next set of records.

    https://<instance name>.service-now.com/syslog_list.do?XML&sysparm_query=sys_id%3E%3Db4aedb520a0a0b1001af10e278657d27&sysparm_orderby=sys_id&sysparm_record_count=10000
    Note: URL queries use typical percent encoding. In this example, the greater than sign (>) is encoded as %3E and the equal sign (=) is encoded as %3D.
  7. (Optional) Continue issuing this query, using the starting sys_id for the next set of records until you have exported all the necessary records.