Hyperautomation and low-code |
App Engine Studio |
No support |
Automation Center |
Basic |
Robotic Process Automation (RPA)
Hub |
Basic |
ServiceNow Studio |
No support |
Table Builder |
Basic |
App Engine Management Center |
No support |
Exploring decision tables |
Standard |
Enterprise Resource Planning Integration |
No support |
Enterprise Resource Planning Customization Mining |
No support |
Next Experience UI
Builder |
Basic |
Customer Service Management |
Communities |
No support |
Customer Service
Management |
Basic |
Release Management |
Basic* |
Order Management for Customer Service Management |
Basic |
Post-Sales Support |
Basic |
Domain separation in Workforce Optimization for Customer Service |
Basic |
DevOps |
Domain separation and DevOps Change Velocity |
No support |
Domain separation and DevOps Config |
Employee Service Management |
HR Service Delivery |
Basic* |
Health and Safety |
No support |
Contract Management Pro |
Basic |
Legal Service
Delivery |
Basic |
Procurement Service Management
(PSM) |
No support |
Safe Workplace Suite |
See application site for individual application support levels |
SharePoint Online Search
Connector |
Basic |
Universal Request |
Basic |
Universal Task |
Basic |
Workforce
Optimization for HR |
Basic |
Environmental, Social, and Governance Management |
Environmental, Social, and Governance Management |
Basic |
Field Service Management |
Field Service Management |
Basic |
Governance, Risk, and
Compliance |
Business Continuity
Management |
Basic |
Governance, Risk, and Compliance
(GRC) |
Basic |
Operational
Resilience |
Basic |
Industry Products |
•Financial Services
|
Financial Services Card
Operations |
Basic |
Financial Services Deposit Operations |
Financial Services Payment Operations |
Intelligent Servicing for Fraud |
Property and Casualty Insurance Servicing |
Life Insurance Servicing |
Insurance Claims |
Financial Services Know Your Customer |
Financial Services Credit Operation |
Financial Services Document
Processor |
• Healthcare and Life Sciences |
EMR Help |
Basic |
Healthcare and Life Sciences
Service Management Core |
Basic |
Pre-Visit Management |
Basic |
Patient Support
Services |
Basic |
Vaccine Administration
Management |
Basic |
Manufacturing Commercial Operations |
MCO |
Basic |
Retail Core |
Basic |
Retail Task Management |
Basic |
• Manufacturing |
Industrial Process Manager |
Standard |
Operational Technology Manager |
Standard |
Operational Technology Vulnerability Response |
Standard |
Operational Technology Manager |
Standard |
IT Asset Management |
Cloud Insights |
No support |
Hardware Asset
Management |
Enhanced |
Software Asset
Management |
Enhanced |
Enterprise Asset Management |
Standard |
Strategic Portfolio Management |
Agile Development |
Basic* |
Alignment Planner
Workspace |
Basic |
Application Portfolio
Management |
Basic |
Cost Management |
No support |
Demand Management |
Basic |
Financial Management |
No support |
Investment Funding |
Basic |
Project Portfolio
Management |
Basic* |
Release Management |
Basic* |
Scaled Agile Framework
(SAFe) |
Basic* |
Test Management |
Basic* |
Goal Framework |
Basic |
IT Operations Management |
Cloud Provisioning and
Governance |
Basic |
Agent Client Collector |
Basic |
Discovery |
Standard |
Event Management |
Basic |
Service Operations Workspace for ITOM |
Basic |
Health Log Analytics |
Basic |
Metric Intelligence |
Basic |
Service Mapping |
Basic |
Cloud Migration Assessment |
Basic |
Action Library |
No support |
Cloud Configuration Governance |
No support |
Tag Governance |
Basic |
Cloud Insights Billing |
No support |
Cloud Provisioning and Governance: Google Cloud |
Basic |
Cloud Provisioning and Governance Terraform |
Basic |
Cloud Operation Workspace |
Basic |
Cloud Discovery |
Standard |
IT Service Management |
Benchmarks |
No support |
Change Management |
Basic |
Coaching |
Basic |
Continual Improvement
Management |
Basic |
Contract Management |
No support |
Expense Line |
No support |
Incident Communications
Management |
Standard |
Incident Management |
Standard |
Facilities Service
Management |
Standard |
Incident Management |
Standard |
On-Call Scheduling |
Standard |
Asset Management |
Basic |
Problem Management |
Standard |
Procurement |
Standard* |
Product Catalog |
Standard |
Request Management |
Standard |
Service Catalog |
Standard |
Service Level Management |
Basic |
Service Portfolio
Management |
Basic* |
Site Reliability
Operations |
Basic* |
Task outage |
Basic |
Domain separation and Vendor Management Workspace |
No support |
Walk-up Experience |
Basic |
Mobile Configuration and
Navigation |
Mobile |
Basic |
Now Intelligence |
Dashboards |
Basic |
Performance Analytics |
Enhanced |
Process Optimization |
Basic |
Reporting |
Basic |
User Experience Analytics |
Basic |
The Now Platform |
Administration |
|
Domain separation and Agent Chat |
Standard |
Now Platform Capabilities |
|
User Interface |
|
Advanced Work
Assignment |
Standard |
AI Search |
Searches respect domain restrictions from indexed records |
App Engine Studio |
No support |
Application
Management |
No support |
Assessments |
Standard |
Automated Test Framework |
Standard* |
ServiceNow Voice |
|
Code Signing |
Basic support |
Contextual Search |
Standard |
Configuration Management
(CMDB) |
Standard |
Content Management System |
No support |
Credentials and
Connections |
Standard |
Data Certification |
Basic* |
Data Classification |
Enhanced |
Data Privacy |
No support |
Data Management |
Basic* |
Delegated
Development |
No support |
Dependency Views |
Basic |
Document Services |
No support |
Dynamic Translation |
Basic |
Edge Encryption |
Basic support |
External Content Connectors |
No support* |
|
No support |
Column Level Encryption Enterprise |
No support |
Cloud Encryption with Key
Management |
Basic support |
Field Normalization |
No support |
Flow Designer |
Standard* |
Guided Setup |
No support |
Domain separation and Integration Hub |
Standard* |
Integrations with third-party
applications and data sources |
Basic+Standard |
Knowledge Management |
Standard |
Hermes Messaging Service |
No support |
Managed Documents |
No support |
MetricBase |
Basic |
Natural Laungage Understanding |
Basic+Standard |
Notifications |
Standard |
ODBC Driver |
Basic* |
Orchestration |
Standard* |
Password Reset |
Standard |
Platform Security |
Domain separation landing page |
Data Privacy |
No support |
Predictive
Intelligence |
Standard |
Proactive Triggers |
Basic |
Process Automation
Designer |
Basic |
Remote Tables |
No support |
Schedules |
Basic |
Script debugger |
Basic |
Search Suggestions |
No support |
Service Portal |
No support |
Service Graph Connectors |
No support |
Domain separation and
Sidebar
|
Standard |
State Flows |
No support |
Subscription Management |
Basic* |
Survey Management |
Basic* |
Task Intelligence |
No support |
Domain separation and Time Card |
Basic* |
UI Builder |
Standard |
Virtual Agent |
Basic |
Visual Task Boards |
Basic |
Web Services |
Standard* |
Workflow |
Standard* |
Workspace |
Standard |
Security Operations |
Configuration
Compliance |
Standard |
Configuration Data
Management |
Basic |
IBM QRadar Offense
Ingestion |
Basic |
Microsoft Graph Security API
alert ingestion integration |
Basic |
Security Incident
Response |
Standard |
Threat Intelligence |
Standard |
Vulnerability Response |
Standard |
Service Management |
Facilities Service
Management |
Standard |
Planned Maintenance |
Standard* |
Proactive Triggers |
Basic |
NOW Code Editor |
No support |
Workforce Optimization for ITSM |
Basic |
Vendor Management Workspace |
Basic |