Many ServiceNow applications support domain separation in the base system but not all. Some supported applications include limitations on the data and administrative settings that can be domain-separated. These definitions delineate the domain separation support levels from the perspective of actual use cases and the people who use them.

Domain separation support levels

ServiceNow applications that support domain separation may support the separation of data and data routing only, have advanced business logic separation, or support tenant (customer) level administration of the application. ServiceNow applications are defined with the following incremental support levels.

Domain separation support levels

No support

  • The domain field may exist on data tables, but no logic exists to manage data.
  • This level is not considered domain-separated.
Basic
  • Business logic: Ensure data goes into the proper domain for the application’s service provider (SP) use cases.
  • In the application, the user interface, cache keys, reporting, rollups, aggregations, and so on, all use domain at production run time.
  • The owner of the instance must be able to set up the application to function across multiple tenants.
Sample use case: When an SP uses chat to respond to a tenant-customer’s message, the client must be able to see the SP's response.
Standard
  • Includes Basic level support.
  • Business logic: Processes can be created or modified per customer by the service provider (SP). The use cases reflect proper use of the application by multiple SP customers in a single instance.
  • The owner of the instance must be able to configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.
Sample use case: An admin must be able to make comments mandatory when a record closes for one tenant but not for another.
Enhanced
  • Includes Basic and Standard levels.
  • Data-driven process enables service provider customers to modify business logic that is based on defined use cases. These configurations are UI-based and fail-safe so that configurations by one customer cannot affect another.
  • Tenants of the instance must be able to configure minimum viable product (MVP) business logic and data parameters for themselves. This logic and parameters would be expected for the application's normal function.
Sample use case: Tenant-customers of a shared environment must be able to change to the impact, urgency, or priority matrix to set priority within their domain.
Note: Effective Domain (*)

Sometimes, a platform feature or application may effectively support SP use cases even without the domain framework. If so, the use cases must detail its support of domain separation. An asterisk (*) after the support level indicates this kind of configuration.

Supported featureBasicStandardEnhanced
Domain column is present for base system application tables. supported supported supported
Domain-specific configuration is managed by instance owner. supported supported supported
Tenant domains can manage their own application data. supported supported
Application properties are domain aware when needed. supported supported
Business logic and processes can be domain-separated by instance owner. supported supported
Business logic and processes can be administered by the tenant domain. supported

Support levels by application

Product Suite Application Support level
Hyperautomation and low-code App Engine Studio No support
Automation Center Basic
Robotic Process Automation (RPA) Hub Basic
ServiceNow Studio No support
Table Builder Basic
App Engine Management Center No support
Exploring decision tables Standard
Enterprise Resource Planning Integration No support
Enterprise Resource Planning Customization Mining No support
Next Experience UI Builder Basic
Customer Service Management Communities No support
Customer Service Management Basic
Release Management Basic*
Order Management for Customer Service Management Basic
Post-Sales Support Basic
Domain separation in Workforce Optimization for Customer Service Basic
DevOps Domain separation and DevOps Change Velocity No support
Domain separation and DevOps Config
Employee Service Management HR Service Delivery Basic*
Health and Safety No support
Contract Management Pro Basic
Legal Service Delivery Basic
Procurement Service Management (PSM) No support
Safe Workplace Suite See application site for individual application support levels
SharePoint Online Search Connector Basic
Universal Request Basic
Universal Task Basic
Workforce Optimization for HR Basic
Environmental, Social, and Governance Management Environmental, Social, and Governance Management Basic
Field Service Management Field Service Management Basic
Governance, Risk, and Compliance Business Continuity Management Basic
Governance, Risk, and Compliance (GRC) Basic
Operational Resilience Basic
Industry Products
•Financial Services Financial Services Card Operations Basic
Financial Services Deposit Operations
Financial Services Payment Operations
Intelligent Servicing for Fraud
Property and Casualty Insurance Servicing
Life Insurance Servicing
Insurance Claims
Financial Services Know Your Customer
Financial Services Credit Operation
Financial Services Document Processor
• Healthcare and Life Sciences EMR Help Basic
Healthcare and Life Sciences Service Management Core Basic
Pre-Visit Management Basic
Patient Support Services Basic
Vaccine Administration Management Basic
Manufacturing Commercial Operations MCO Basic
Retail Core Basic
Retail Task Management Basic
• Manufacturing Industrial Process Manager Standard
Operational Technology Manager Standard
Operational Technology Vulnerability Response Standard
Operational Technology Manager Standard
IT Asset Management Cloud Insights No support
Hardware Asset Management Enhanced
Software Asset Management Enhanced
Enterprise Asset Management Standard
Strategic Portfolio Management Agile Development Basic*
Alignment Planner Workspace Basic
Application Portfolio Management Basic
Cost Management No support
Demand Management Basic
Financial Management No support
Investment Funding Basic
Project Portfolio Management Basic*
Release Management Basic*
Scaled Agile Framework (SAFe) Basic*
Test Management Basic*
Goal Framework Basic
IT Operations Management Cloud Provisioning and Governance Basic
Agent Client Collector Basic
Discovery Standard
Event Management Basic
Service Operations Workspace for ITOM Basic
Health Log Analytics Basic
Metric Intelligence Basic
Service Mapping Basic
Cloud Migration Assessment Basic
Action Library No support
Cloud Configuration Governance No support
Tag Governance Basic
Cloud Insights Billing No support
Cloud Provisioning and Governance: Google Cloud Basic
Cloud Provisioning and Governance Terraform Basic
Cloud Operation Workspace Basic
Cloud Discovery Standard
IT Service Management Benchmarks No support
Change Management Basic
Coaching Basic
Continual Improvement Management Basic
Contract Management No support
Expense Line No support
Incident Communications Management Standard
Incident Management Standard
Facilities Service Management Standard
Incident Management Standard
On-Call Scheduling Standard
Asset Management Basic
Problem Management Standard
Procurement Standard*
Product Catalog Standard
Request Management Standard
Service Catalog Standard
Service Level Management Basic
Service Portfolio Management Basic*
Site Reliability Operations Basic*
Task outage Basic
Domain separation and Vendor Management Workspace No support
Walk-up Experience Basic
Mobile Configuration and Navigation Mobile Basic
Now Intelligence Dashboards Basic
Performance Analytics Enhanced
Process Optimization Basic
Reporting Basic
User Experience Analytics Basic
The Now Platform Administration
Domain separation and Agent Chat Standard
Now Platform Capabilities
User Interface
Advanced Work Assignment Standard
AI Search Searches respect domain restrictions from indexed records
App Engine Studio No support
Application Management No support
Assessments Standard
Automated Test Framework Standard*
ServiceNow Voice
Code Signing Basic support
Contextual Search Standard
Configuration Management (CMDB) Standard
Content Management System No support
Credentials and Connections Standard
Data Certification Basic*
Data Classification Enhanced
Data Privacy No support
Data Management Basic*
Delegated Development No support
Dependency Views Basic
Document Services No support
Dynamic Translation Basic
Edge Encryption Basic support
External Content Connectors No support*
No support
Column Level Encryption Enterprise No support
Cloud Encryption with Key Management Basic support
Field Normalization No support
Flow Designer Standard*
Guided Setup No support
Domain separation and Integration Hub Standard*
Integrations with third-party applications and data sources Basic+Standard
Knowledge Management Standard
Hermes Messaging Service No support
Managed Documents No support
MetricBase Basic
Natural Laungage Understanding Basic+Standard
Notifications Standard
ODBC Driver Basic*
Orchestration Standard*
Password Reset Standard
Platform Security Domain separation landing page
Data Privacy No support
Predictive Intelligence Standard
Proactive Triggers Basic
Process Automation Designer Basic
Remote Tables No support
Schedules Basic
Script debugger Basic
Search Suggestions No support
Service Portal No support
Service Graph Connectors No support
Domain separation and Sidebar Standard
State Flows No support
Subscription Management Basic*
Survey Management Basic*
Task Intelligence No support
Domain separation and Time Card Basic*
UI Builder Standard
Virtual Agent Basic
Visual Task Boards Basic
Web Services Standard*
Workflow Standard*
Workspace Standard
Security Operations Configuration Compliance Standard
Configuration Data Management Basic
IBM QRadar Offense Ingestion Basic
Microsoft Graph Security API alert ingestion integration Basic
Security Incident Response Standard
Threat Intelligence Standard
Vulnerability Response Standard
Service Management Facilities Service Management Standard
Planned Maintenance Standard*
Proactive Triggers Basic
NOW Code Editor No support
Workforce Optimization for ITSM Basic
Vendor Management Workspace Basic