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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile ServiceNow Classic mobile app Mobile configuration for ServiceNow Classic Enable an application menu for the ServiceNow Classic mobile app

    Enable an application menu for the ServiceNow Classic mobile app

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Enable an application menu for the ServiceNow Classic mobile app

    Define which application menus and modules are available on the mobile application navigator. Enable applications to show new applications in the ServiceNow Classic app or restore applications that were previously removed.

    About this task

    You cannot hide the application navigator from users, however you can control the contents based on role. Use the Roles field for both the application menu and the modules as listed in the following tables to configure the application navigator specifically by role.

    Procedure

    1. On a desktop browser, navigate to System Mobile UI > Navigator Apps.
    2. Click New.
    3. Fill in the fields, as appropriate.
      Field Description
      Name Enter a name for the application menu.
      Order Enter a number to specify the order of the menu. For example, an entry of 100 would place this application menu before one with an Order entry of 200.
      Roles Click the lock icon to select the roles for this application menu. Only users with the designated roles can access the modules under this application menu.
      Active Select the check box to activate this application menu.
    4. Save the application menu.
      Note: Until you add at least one module, the new application menu does not appear on the mobile application navigator.
    5. Click New.
    6. Fill in the fields, as appropriate.
      Field Description
      Name Enter a name for the module.
      Order Enter a number to specify the order of the module within the application menu. For example, an entry of 100 would place this module before one with an Order entry of 200.
      Application menu Displays the application menu from which you accessed this screen. Select a different application menu, if appropriate.
      Table Select the table for this module.
      Updated Displays the date and time when the module record is updated.
      Roles Click the lock icon and select the roles for this module. Only users with the designated roles can access this module.
      Active Select the check box to activate this module. Only active modules appear in the application menu.
      Filter Create a filter for identifying which fields this module uses from the selected Table.
      Path Enter a custom URL for the module in this format: <type_of_link>/table/parameters.
      • type_of_link: determines what kind of page opens, for example, form, list, or view.
      • table: Refers to the table being referenced. For example, incident.
      • parameters: Any additional information you want to use to direct the user a specific URL. For example, you can include a query as part of the URL to direct users to a specific filtered list.
      You can also use the URL format, $__.do.
      Path Relative To Root Allows mobile navigator modules that link to desktop pages. Select this check box to use mobile URL in the Path field, such as $sp.do, $chat.do, or $vtb.do.

      When the Path Relative To Root is cleared, the path is considered a mobile specific path and is relative to $m.do.

      For example, a path like /form/incident/-1 would be a mobile specific path and would be considered relative to $m.do. This would ultimately result in navigating to a path of $m.do#/form/incident/-1.

      Use mobile specific paths when possible and only use Path Relative To Root when there is not a mobile specific path for the desired resource.

      Note: If you are creating a module for a map page, see Create a smartphone map page module.
    7. Click Submit.

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    Release version
    Choose your release version

      Enable an application menu for the ServiceNow Classic mobile app

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Enable an application menu for the ServiceNow Classic mobile app

      Define which application menus and modules are available on the mobile application navigator. Enable applications to show new applications in the ServiceNow Classic app or restore applications that were previously removed.

      About this task

      You cannot hide the application navigator from users, however you can control the contents based on role. Use the Roles field for both the application menu and the modules as listed in the following tables to configure the application navigator specifically by role.

      Procedure

      1. On a desktop browser, navigate to System Mobile UI > Navigator Apps.
      2. Click New.
      3. Fill in the fields, as appropriate.
        Field Description
        Name Enter a name for the application menu.
        Order Enter a number to specify the order of the menu. For example, an entry of 100 would place this application menu before one with an Order entry of 200.
        Roles Click the lock icon to select the roles for this application menu. Only users with the designated roles can access the modules under this application menu.
        Active Select the check box to activate this application menu.
      4. Save the application menu.
        Note: Until you add at least one module, the new application menu does not appear on the mobile application navigator.
      5. Click New.
      6. Fill in the fields, as appropriate.
        Field Description
        Name Enter a name for the module.
        Order Enter a number to specify the order of the module within the application menu. For example, an entry of 100 would place this module before one with an Order entry of 200.
        Application menu Displays the application menu from which you accessed this screen. Select a different application menu, if appropriate.
        Table Select the table for this module.
        Updated Displays the date and time when the module record is updated.
        Roles Click the lock icon and select the roles for this module. Only users with the designated roles can access this module.
        Active Select the check box to activate this module. Only active modules appear in the application menu.
        Filter Create a filter for identifying which fields this module uses from the selected Table.
        Path Enter a custom URL for the module in this format: <type_of_link>/table/parameters.
        • type_of_link: determines what kind of page opens, for example, form, list, or view.
        • table: Refers to the table being referenced. For example, incident.
        • parameters: Any additional information you want to use to direct the user a specific URL. For example, you can include a query as part of the URL to direct users to a specific filtered list.
        You can also use the URL format, $__.do.
        Path Relative To Root Allows mobile navigator modules that link to desktop pages. Select this check box to use mobile URL in the Path field, such as $sp.do, $chat.do, or $vtb.do.

        When the Path Relative To Root is cleared, the path is considered a mobile specific path and is relative to $m.do.

        For example, a path like /form/incident/-1 would be a mobile specific path and would be considered relative to $m.do. This would ultimately result in navigating to a path of $m.do#/form/incident/-1.

        Use mobile specific paths when possible and only use Path Relative To Root when there is not a mobile specific path for the desired resource.

        Note: If you are creating a module for a map page, see Create a smartphone map page module.
      7. Click Submit.

      Tags:

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