Requirements

ServiceNow mobile is available for instances upgraded to Madrid or later releases.

The ServiceNow mobile platform, like any other application, is built using records on tables within your instance. While configuration can be done through the platform user interface, the ServiceNow mobile platform has its own experience built out in Studio. With Mobile Studio, you can use to quickly and easily create mobile experiences.

Mobile tutorials

Use tutorials to see how you can build or customize mobile applications suited to your business needs. These tutorials include step-by-step examples for creating mobile applications for common business cases.

• For a list of available tutorials on ServiceNow mobile, see Mobile tutorials.

Design considerations for ServiceNow mobile

Before you begin building and customizing your applications for ServiceNow mobile, take a look at the design considerations documentation. This content contains information from mobile designers and product managers to help you design an application optimized for the mobile environment. View the design considerations documentation at Design considerations for mobile apps.

Mobile Hierarchy

The ServiceNow mobile platform is designed using a hierarchy structure. At the top, are the three different mobile apps, Now Mobile, Mobile Agent, and Mobile Onboarding. Familiarize yourself with is hierarchy to deliver an exceptional mobile experience. Before getting into configuration, find more details about the mobile fundamentals and hierarchy at Mobile hierarchy.

Mobile Customization

Use Studio to modify base system mobile app components, or create your own components. Studio provides an environment where you can perform most customization and creation tasks that relate to mobile apps. For more details on Studio, see Mobile Studio.

To test your configuration, you can use the app that is installed on your mobile device. To get the mobile apps, go to the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps.