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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Building and configuring mobile apps

    Building and configuring mobile apps

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Building and configuring mobile apps

    Build and configure a mobile experience for any of the three ServiceNow mobile apps.

    Requirements

    ServiceNow mobile is available for instances upgraded to Madrid or later releases.

    The ServiceNow mobile platform, like any other application, is built using records on tables within your instance. While configuration can be done through the platform user interface, the ServiceNow mobile platform has its own experience built out in Studio. With Mobile Studio, you can use to quickly and easily create mobile experiences.

    Mobile tutorials

    Use tutorials to see how you can build or customize mobile applications suited to your business needs. These tutorials include step-by-step examples for creating mobile applications for common business cases.

    • For a list of available tutorials on ServiceNow mobile, see Mobile tutorials.

    Design considerations for ServiceNow mobile

    Before you begin building and customizing your applications for ServiceNow mobile, take a look at the design considerations documentation. This content contains information from mobile designers and product managers to help you design an application optimized for the mobile environment. View the design considerations documentation at Design considerations for mobile apps.

    Mobile Hierarchy

    The ServiceNow mobile platform is designed using a hierarchy structure. At the top, are the three different mobile apps, Now Mobile, Mobile Agent, and Mobile Onboarding. Familiarize yourself with is hierarchy to deliver an exceptional mobile experience. Before getting into configuration, find more details about the mobile fundamentals and hierarchy at Mobile hierarchy.

    Mobile Customization

    Use Studio to modify base system mobile app components, or create your own components. Studio provides an environment where you can perform most customization and creation tasks that relate to mobile apps. For more details on Studio, see Mobile Studio.

    To test your configuration, you can use the app that is installed on your mobile device. To get the mobile apps, go to the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps.

    • Mobile tutorials

      Use this reference to find all tutorials available in the ServiceNow mobile documentation.

    • Design considerations for mobile apps

      Use mobile design and product principles to give your users the best mobile experience.

    • Mobile hierarchy

      Learn the components of ServiceNow® mobile and how they work together to assist you in configuring, modifying, and creating applications.

    • Mobile Studio

      Use Studio to create and modify mobile components for use in any of the ServiceNow mobile apps.

    • Create a mobile application using Guided Application Creator

      Use the Guided Application Creator in Studio to create a base scoped application and mobile app components. These components can be used in any of the ServiceNow mobile apps.

    • Navigation bar

      Users can quickly access applet launchers, applets, settings, and notifications by using the navigation bar in the mobile app.

    • Applet launchers

      Applet launchers serve as landing pages or home pages. Using an applet launcher, you can access applets in various formats, as well as search, do quick actions, and find user information.

    • Data items

      Data items provide the data presented in an applet.

    • Mobile dashboard preview

      Dashboard previews display a preview of reports and Performance Analytics widgets in your applet launcher.

    • Applets

      Learn how to use applets in ServiceNow mobile. Applets are made up of one or more screens. The screens have configurable components, conditional formatting, sorting order, and filters.

    • Mobile styles

      Use mobile style elements to change the appearance of your mobile applications.

    • Mobile functions

      Configure functions in Studio to determine which actions users can perform in the mobile app.

    • Mobile push notifications

      Both administrators and users must do some configuration to set up push notifications in the mobile app.

    • Siri shortcuts

      Configure Siri shortcuts to give your users quick access to common app functions on their iOS devices.

    • Displaying campaigns on ServiceNow mobile

      Use campaigns to deliver messages and important information to your users. You can set up and display a campaign on ServiceNow mobile.

    • Roles and permissions for ServiceNow Mobile Apps

      Limit user access to parts of the mobile app.

    • Additional mobile app configuration options

      Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.

    • Mobile authentication

      Users are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.

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    Release version
    Choose your release version

      Building and configuring mobile apps

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Building and configuring mobile apps

      Build and configure a mobile experience for any of the three ServiceNow mobile apps.

      Requirements

      ServiceNow mobile is available for instances upgraded to Madrid or later releases.

      The ServiceNow mobile platform, like any other application, is built using records on tables within your instance. While configuration can be done through the platform user interface, the ServiceNow mobile platform has its own experience built out in Studio. With Mobile Studio, you can use to quickly and easily create mobile experiences.

      Mobile tutorials

      Use tutorials to see how you can build or customize mobile applications suited to your business needs. These tutorials include step-by-step examples for creating mobile applications for common business cases.

      • For a list of available tutorials on ServiceNow mobile, see Mobile tutorials.

      Design considerations for ServiceNow mobile

      Before you begin building and customizing your applications for ServiceNow mobile, take a look at the design considerations documentation. This content contains information from mobile designers and product managers to help you design an application optimized for the mobile environment. View the design considerations documentation at Design considerations for mobile apps.

      Mobile Hierarchy

      The ServiceNow mobile platform is designed using a hierarchy structure. At the top, are the three different mobile apps, Now Mobile, Mobile Agent, and Mobile Onboarding. Familiarize yourself with is hierarchy to deliver an exceptional mobile experience. Before getting into configuration, find more details about the mobile fundamentals and hierarchy at Mobile hierarchy.

      Mobile Customization

      Use Studio to modify base system mobile app components, or create your own components. Studio provides an environment where you can perform most customization and creation tasks that relate to mobile apps. For more details on Studio, see Mobile Studio.

      To test your configuration, you can use the app that is installed on your mobile device. To get the mobile apps, go to the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps.

      • Mobile tutorials

        Use this reference to find all tutorials available in the ServiceNow mobile documentation.

      • Design considerations for mobile apps

        Use mobile design and product principles to give your users the best mobile experience.

      • Mobile hierarchy

        Learn the components of ServiceNow® mobile and how they work together to assist you in configuring, modifying, and creating applications.

      • Mobile Studio

        Use Studio to create and modify mobile components for use in any of the ServiceNow mobile apps.

      • Create a mobile application using Guided Application Creator

        Use the Guided Application Creator in Studio to create a base scoped application and mobile app components. These components can be used in any of the ServiceNow mobile apps.

      • Navigation bar

        Users can quickly access applet launchers, applets, settings, and notifications by using the navigation bar in the mobile app.

      • Applet launchers

        Applet launchers serve as landing pages or home pages. Using an applet launcher, you can access applets in various formats, as well as search, do quick actions, and find user information.

      • Data items

        Data items provide the data presented in an applet.

      • Mobile dashboard preview

        Dashboard previews display a preview of reports and Performance Analytics widgets in your applet launcher.

      • Applets

        Learn how to use applets in ServiceNow mobile. Applets are made up of one or more screens. The screens have configurable components, conditional formatting, sorting order, and filters.

      • Mobile styles

        Use mobile style elements to change the appearance of your mobile applications.

      • Mobile functions

        Configure functions in Studio to determine which actions users can perform in the mobile app.

      • Mobile push notifications

        Both administrators and users must do some configuration to set up push notifications in the mobile app.

      • Siri shortcuts

        Configure Siri shortcuts to give your users quick access to common app functions on their iOS devices.

      • Displaying campaigns on ServiceNow mobile

        Use campaigns to deliver messages and important information to your users. You can set up and display a campaign on ServiceNow mobile.

      • Roles and permissions for ServiceNow Mobile Apps

        Limit user access to parts of the mobile app.

      • Additional mobile app configuration options

        Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.

      • Mobile authentication

        Users are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.

      Tags:

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