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Mobile plugins

Learn about the plugins used to enable ServiceNow mobile on your instance.

Core plugins

The following mobile plugins include the core functionality of ServiceNow mobile and the ability to interact with ServiceNow mobile apps. Plugins marked as base system plugins are automatically installed on your instance.

Table 1. Core plugins
Name	ID	Description	Base System
Mobile Studio	com.glide.sg-studio	Plugin for Mobile Studio and Mobile Agent	Yes
ServiceNow NowMobile App Screens and Applet Launcher	com.glide.mobile-employee	Application and configurations required to setup the Now Mobile app.	No
Human Resources Scoped App: Mobile Employee Onboarding	com.sn_hr_onboarding	Activates the Mobile Onboarding app for HR.	No
Human Resources Scoped App: Mobile	com.sn_hr_mobile	Activates the HR mobile pieces for Now Mobile	No

Supporting plugins

These plugins are not required for ServiceNow mobile, but include extended functionality, such as offline mode, geolocation, and access to Virtual Agent.

Table 2. Supporting plugins
Name	ID	Description	Base System
SG Offline support	com.glide.sg.offline	Provides offline support forServiceNow mobile.	No (This plugin is automatically installed with the Field Service Mobile plugin)
Service Management Geolocation Mobile	com.snc.service_management_m	Menu in the mobile UI for Service Management Geolocation.	No
Service Management Geolocation	com.snc.service_management.geolocation	Enables geolocation capabilities for Service Management	No (This plugin is automatically installed with the Field Service Mobile plugin)
Geolocation	com.snc.geolocation	Core geolocation capabilities	Yes
Glide Virtual Agent	com.glide.cs.chatbot	Virtual Agent platform and other necessary plugins	No

Activating plugins on your instance

Install a plugin by searching for the plugin name in you plugins list. For information on the plugin activation process, see Activate a plugin

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Mobile plugins for ServiceNow Agent

Use these plugins to extend functionality for the ServiceNow Agent app.

Table 3. Base system applications for ServiceNow Agent
Application	Description	Availability	Paid
ITSM Mobile Agent	Delivers mobile-first experiences designed for agents to triage, act on, and resolve incidents. Agents can also view schedules, check who is on-call, respond to major incidents, and more.	Store Note: The latest ITSM Mobile Agent is available in the store. The previous version was available on the instance.	No
Asset Receiving Mobile	Provides the capabilities for receiving personnel to receive purchased assets in ServiceNow Agent.	Instance	Yes
PPM Mobile	Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in tServiceNow Agent.	Instance	Yes
Customer Service Mobile	Customer service mobile user experience.	Instance	Yes
GRC: Mobile	Task assignments, requests, approvals, and other follow-up actions for GRC applications directly from the ServiceNow Agent app. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.	Store	Yes
Security Incident Response Mobile	Receive notifications when security incidents or security response tasks are assigned to you or to your assignment groups and begin remediation using the ServiceNow Agent app. Monitor the security incidents the Security Operations Center (SOC) or your assignment groups are responding to with search criteria that you enter.	Store	Yes
Vulnerability Response Mobile	Receive notifications when vulnerability groups or vulnerability items are assigned to you or to your assignment group. Begin remediation on your most critical vulnerabilities using the ServiceNow Agent app.	Store	Yes

Mobile plugins for Now Mobile

Use these plugins to extend functionality for the Now Mobile app.

Table 4. Base system applications for Now Mobile
Application	Description	Availability	Paid
Human Resources Scoped App: Mobile Employee Onboarding	Mobile Onboarding module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR Onboarding will be shown in the Now Mobile app.	Instance	Yes
Walk-up Experience	Walk-up Experience for pre-built tech lounges. This plugin enables your IT organization to set up a walk-up contact channel to support online and on-site check in.	Instance	Yes

Mobile plugins for Mobile Onboarding

Use these plugins to extend functionality for the Mobile Onboarding app.

Table 5. Base system applications for Mobile Onboarding
Application	Description	Availability	Paid
Human Resources Scoped App: Mobile Employee Onboarding	Mobile Onboarding module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR Onboarding will be shown in the Now Mobile app.	Instance	Yes

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Mobile plugins

Learn about the plugins used to enable ServiceNow mobile on your instance.

Core plugins

Table 1. Core plugins
Name	ID	Description	Base System
Mobile Studio	com.glide.sg-studio	Plugin for Mobile Studio and Mobile Agent	Yes
ServiceNow NowMobile App Screens and Applet Launcher	com.glide.mobile-employee	Application and configurations required to setup the Now Mobile app.	No
Human Resources Scoped App: Mobile Employee Onboarding	com.sn_hr_onboarding	Activates the Mobile Onboarding app for HR.	No
Human Resources Scoped App: Mobile	com.sn_hr_mobile	Activates the HR mobile pieces for Now Mobile	No

Supporting plugins

These plugins are not required for ServiceNow mobile, but include extended functionality, such as offline mode, geolocation, and access to Virtual Agent.

Table 2. Supporting plugins
Name	ID	Description	Base System
SG Offline support	com.glide.sg.offline	Provides offline support forServiceNow mobile.	No (This plugin is automatically installed with the Field Service Mobile plugin)
Service Management Geolocation Mobile	com.snc.service_management_m	Menu in the mobile UI for Service Management Geolocation.	No
Service Management Geolocation	com.snc.service_management.geolocation	Enables geolocation capabilities for Service Management	No (This plugin is automatically installed with the Field Service Mobile plugin)
Geolocation	com.snc.geolocation	Core geolocation capabilities	Yes
Glide Virtual Agent	com.glide.cs.chatbot	Virtual Agent platform and other necessary plugins	No

Activating plugins on your instance

Install a plugin by searching for the plugin name in you plugins list. For information on the plugin activation process, see Activate a plugin

Request apps on the Store

Mobile plugins for ServiceNow Agent

Use these plugins to extend functionality for the ServiceNow Agent app.

Table 3. Base system applications for ServiceNow Agent
Application	Description	Availability	Paid
ITSM Mobile Agent	Delivers mobile-first experiences designed for agents to triage, act on, and resolve incidents. Agents can also view schedules, check who is on-call, respond to major incidents, and more.	Store Note: The latest ITSM Mobile Agent is available in the store. The previous version was available on the instance.	No
Asset Receiving Mobile	Provides the capabilities for receiving personnel to receive purchased assets in ServiceNow Agent.	Instance	Yes
PPM Mobile	Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in tServiceNow Agent.	Instance	Yes
Customer Service Mobile	Customer service mobile user experience.	Instance	Yes
GRC: Mobile	Task assignments, requests, approvals, and other follow-up actions for GRC applications directly from the ServiceNow Agent app. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.	Store	Yes
Security Incident Response Mobile	Receive notifications when security incidents or security response tasks are assigned to you or to your assignment groups and begin remediation using the ServiceNow Agent app. Monitor the security incidents the Security Operations Center (SOC) or your assignment groups are responding to with search criteria that you enter.	Store	Yes
Vulnerability Response Mobile	Receive notifications when vulnerability groups or vulnerability items are assigned to you or to your assignment group. Begin remediation on your most critical vulnerabilities using the ServiceNow Agent app.	Store	Yes

Mobile plugins for Now Mobile

Use these plugins to extend functionality for the Now Mobile app.

Table 4. Base system applications for Now Mobile
Application	Description	Availability	Paid
Human Resources Scoped App: Mobile Employee Onboarding	Mobile Onboarding module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR Onboarding will be shown in the Now Mobile app.	Instance	Yes
Walk-up Experience	Walk-up Experience for pre-built tech lounges. This plugin enables your IT organization to set up a walk-up contact channel to support online and on-site check in.	Instance	Yes

Mobile plugins for Mobile Onboarding

Use these plugins to extend functionality for the Mobile Onboarding app.

Table 5. Base system applications for Mobile Onboarding
Application	Description	Availability	Paid
Human Resources Scoped App: Mobile Employee Onboarding	Mobile Onboarding module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR Onboarding will be shown in the Now Mobile app.	Instance	Yes

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Mobile plugins

Mobile plugins

Core plugins

Supporting plugins

Activating plugins on your instance

Request apps on the Store

Mobile plugins for ServiceNow Agent

Mobile plugins for Now Mobile

Mobile plugins for Mobile Onboarding

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Mobile plugins

Mobile plugins

Core plugins

Supporting plugins

Activating plugins on your instance

Request apps on the Store

Mobile plugins for ServiceNow Agent

Mobile plugins for Now Mobile

Mobile plugins for Mobile Onboarding

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