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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile ServiceNow Classic mobile app Mobile configuration for ServiceNow Classic

    Mobile configuration for ServiceNow Classic

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Mobile configuration for ServiceNow Classic

    As an administrator, configure the ServiceNow Classic mobile experience for your users to access an instance on a tablet or smartphone.

    Requirements

    Configuration for the mobile experience takes place in a desktop browser. Most of the configuration options are available for both the ServiceNow Classic mobile app and the mobile web experience.

    Use ServiceNow Classic or the mobile web to test your configuration. Depending on your device, go to the Apple App Store or the Google Play store and search for ServiceNow to download the ServiceNow Classic mobile app.

    Role required

    admin

    Before you begin

    Consider the following questions with your stakeholders before configuring the mobile experience:
    • What applications and modules do you want to be accessible from a mobile device?
    • How do you want mobile lists to appear on a mobile device?
    • Which users or roles should have access to Connect Chat?

    What to do

    Configure the application menu
    Determine which applications and modules you want to appear in the mobile application navigator.
    Customize the mobile home screen
    Customize the appearance of the mobile app or on a mobile web browser by navigating to System Mobile UI > Home Screen. Use the home screen configuration options to customize the mobile experience for each user by role.
    Create a mobile theme
    Add a consistent look and feel to the mobile experience by creating a mobile theme.
    Set up mobile lists
    Mobile devices have less screen real estate so you may need to change the length of titles or the default fields that appear in a mobile list. Customize the mobile list view to determine the length of a title in a mobile list, as well as the default fields that appear in a table.
    Customize sortable columns in a mobile list.

    Configure available search fields.

    Configure Connect Chat for mobile
    Configure the users or roles that can access Connect Chat on a mobile device.

    Next steps

    Most configuration items for the mobile UI are optional. Click any of the topics below for additional configuration.

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    Release version
    Choose your release version

      Mobile configuration for ServiceNow Classic

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Mobile configuration for ServiceNow Classic

      As an administrator, configure the ServiceNow Classic mobile experience for your users to access an instance on a tablet or smartphone.

      Requirements

      Configuration for the mobile experience takes place in a desktop browser. Most of the configuration options are available for both the ServiceNow Classic mobile app and the mobile web experience.

      Use ServiceNow Classic or the mobile web to test your configuration. Depending on your device, go to the Apple App Store or the Google Play store and search for ServiceNow to download the ServiceNow Classic mobile app.

      Role required

      admin

      Before you begin

      Consider the following questions with your stakeholders before configuring the mobile experience:
      • What applications and modules do you want to be accessible from a mobile device?
      • How do you want mobile lists to appear on a mobile device?
      • Which users or roles should have access to Connect Chat?

      What to do

      Configure the application menu
      Determine which applications and modules you want to appear in the mobile application navigator.
      Customize the mobile home screen
      Customize the appearance of the mobile app or on a mobile web browser by navigating to System Mobile UI > Home Screen. Use the home screen configuration options to customize the mobile experience for each user by role.
      Create a mobile theme
      Add a consistent look and feel to the mobile experience by creating a mobile theme.
      Set up mobile lists
      Mobile devices have less screen real estate so you may need to change the length of titles or the default fields that appear in a mobile list. Customize the mobile list view to determine the length of a title in a mobile list, as well as the default fields that appear in a table.
      Customize sortable columns in a mobile list.

      Configure available search fields.

      Configure Connect Chat for mobile
      Configure the users or roles that can access Connect Chat on a mobile device.

      Next steps

      Most configuration items for the mobile UI are optional. Click any of the topics below for additional configuration.

      Tags:

      Feedback

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