Mobile push notifications are configurable pushed messages that appear directly in a mobile app. These push notifications are non-actionable or actionable, and are configured by administrators to meet the needs of their users.

Non-actionable notifications are created by configuring a mobile push notification and then using the mobile deep link generator to generate links that navigate users into any screen type within a mobile app. To learn more about the mobile deep link generator, see Deep linking for mobile.

Actionable push notifications require you to perform additional steps, such as mapping functions for each push action. For more information about actionable notifications, see Configure actionable push notifications.

Define push notifications as critical when you require users to be immediately alerted to an event. Critical alerts override Do Not Disturb or Silent mode settings on your users' mobile device. For more information, see Mobile critical alerts.

You can target mobile push notifications for any of the specific ServiceNow Mobile Platform mobile apps.

Push notifications structure overview

Diagram showing how push notifications are created in an instance and sent directly to users to interact with on the device of their choice.

You must configure mobile push notifications in your ServiceNow instance before they can be sent to users on their mobile devices.

Add push notifications to mobile apps with Mobile App Builder

In the Washington DC family release and later, you can now add push notifications to your mobile apps with Mobile App Builder:

Mobile app builder menu showing available push notifications

Select Mobile notifications in the menu and then select the push notification you want to use. For more information about Mobile App Builder, see Mobile App Builder.