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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Building and configuring mobile apps Mobile push notifications

    Mobile push notifications

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Mobile push notifications

    Both administrators and users must do some configuration to set up push notifications in the mobile app.

    To set up push notifications for the mobile app, you must perform the following steps:
    • In Studio create an app and an applet to apply a push notification to.
    • In the platform, configure the push notification message and the push notification.
    Note: Push notifications are not supported on on-premise instances.

    Push notifications structure

    Diagram showing how an admin first sets up push notifications in an instance and then in an app. Then users configure it on their device.

    Push notification layout

    A layout of a push notification determines the information that appears in the mobile app. This layout is defined in a JSON payload within the Push Notification Message Contexts [sys_push_notif_msg_content] record. The layout defines the following properties, as shown in the example image:
    • Status
    • Identifier
    • Description
    Push notification layout

    To see an example of a JSON payload that is used to configure a notification, see Set up push notifications for mobile apps.

    Mobile deep linking

    You can use mobile notifications to link to navigate to specific content within a mobile app using a deeplink script. For details on this script API, see MobileDeepLinkGenerator - Global

    • Set up push notifications for mobile apps

      Configure push notifications for ServiceNow mobile apps to keep your users informed.

    • Configure push applications for iOS branded apps

      Install an iOS push certificate to use push notifications on your branded ServiceNow mobile apps for iOS.

    • Configure push applications for Android branded apps

      Enter your Google Firebase Cloud Messaging legacy server key in your push application record to use push notifications on your branded ServiceNow mobile apps for Google Android.

    • Configure actionable push notifications

      Include actions with your push notifications. Users can perform push notification actions without opening the app.

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    Release version
    Choose your release version

      Mobile push notifications

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Mobile push notifications

      Both administrators and users must do some configuration to set up push notifications in the mobile app.

      To set up push notifications for the mobile app, you must perform the following steps:
      • In Studio create an app and an applet to apply a push notification to.
      • In the platform, configure the push notification message and the push notification.
      Note: Push notifications are not supported on on-premise instances.

      Push notifications structure

      Diagram showing how an admin first sets up push notifications in an instance and then in an app. Then users configure it on their device.

      Push notification layout

      A layout of a push notification determines the information that appears in the mobile app. This layout is defined in a JSON payload within the Push Notification Message Contexts [sys_push_notif_msg_content] record. The layout defines the following properties, as shown in the example image:
      • Status
      • Identifier
      • Description
      Push notification layout

      To see an example of a JSON payload that is used to configure a notification, see Set up push notifications for mobile apps.

      Mobile deep linking

      You can use mobile notifications to link to navigate to specific content within a mobile app using a deeplink script. For details on this script API, see MobileDeepLinkGenerator - Global

      • Set up push notifications for mobile apps

        Configure push notifications for ServiceNow mobile apps to keep your users informed.

      • Configure push applications for iOS branded apps

        Install an iOS push certificate to use push notifications on your branded ServiceNow mobile apps for iOS.

      • Configure push applications for Android branded apps

        Enter your Google Firebase Cloud Messaging legacy server key in your push application record to use push notifications on your branded ServiceNow mobile apps for Google Android.

      • Configure actionable push notifications

        Include actions with your push notifications. Users can perform push notification actions without opening the app.

      Tags:

      Feedback

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