Access the demo

In the Now Mobile app, tap the Try with a demo account button at the bottom of your login screen. Then, tap the Launch Demo button to start using the demo. The demo automatically logs in to a ServiceNow instance with an example account.

Demo highlights

The Now Mobile demo displays an applet launcher page divided into six UI sections. Tap an item in any section to open the item, or tap See All to view all items in that section. For details on how applet launchers, applets, actions work together in the mobile environment, see Mobile hierarchy.

Alerts

The demo uses an example alert showing a sample of a system outage. The alert can be tapped for additional information.

Campaigns

The carousel display shows how you can easily present targeted information to employees based on site, organization, and other key metrics. Rich media, including in-app video playback, can cover a variety of important company communications.

My Requests

The My Requests section shows a list of all active requests and their status, including both catalog items and incidents. You can tap any record here to see working details and all order activities, as well as add additional comments or pictures.

My Approvals

The My Approvals section shows a list of approvals in the requested state, where you are the assigned approver. You can tap any approval record to view it. You can approve or reject approvals using the buttons on the form. You can also quickly approve or reject approvals directly from the list by swiping to the left on an approval record.

Submit Issue

The submit issue section allows you to easily submit an incident for any issue. Once submitted that incident is available immediately to view or edit in My Requests.

Scan for Help

The Scan for Help option demonstrates how you can use QR codes to save time when creating requests. By scanning the QR code associated with a conference room your mobile device's camera, your facilities team has all the information they need about the room. All you have to do is scan the code and select an issue.

For more information on incident management using mobile applications, see Mobile experience with ITSM Mobile agent

Book a Room

The applets in the Book Conference Rooms section demonstrate how to use applets to automate common tasks without the need to use another app. You can book a conference room by tapping an available room, then tapping the Book button. You can also quickly book a room by swiping the room on the list to the left.

The Book Now applet gives you a list of all available rooms. The Book for later applet displays a list of rooms based on information you provide through inputs in the applet. These inputs are an example of mobile parameters. For more information on how to use mobile parameters in your applets, see Mobile parameter tutorials.

Holiday Calendar

This section presents company holidays by country for quick reference. The default country is determined by the selected language, but any other country can be selected from the more actions menu (ellipse).

Answers

The Answers section contains knowledge articles you have subscribed to or viewed recently to give you quick access to the information need. Tap articles within the applets to view them. You can subscribe or unsubscribe to articles using a button on the article, or through swipe actions on the list.

Team

Use the Team section to view and communicate with contacts, monitor new hire tasks, and track activities and trends with visual analytics.

For more information on employee directory applets, see Employee directory screen.

For information on configuring native mobile functions like those used to make calls and send emails, see Mobile functions.

For more information on mobile reports and analytics, see User Experience Analytics

Chat with a Virtual Agent

Use the chat button to connect to a virtual agent. Virtual agent is an automated conversational interface you can use to address common issues, such as password resets, or email account setup. The Now Mobile uses a quick action to access chat. For more information on Virtual Agent, see Virtual Agent.

The chat button on the demo launch page is a quick action. For details on how to add a virtual agent to your mobile apps, see Enable Live Agent in the Now Mobile app.

Learn more about the Now Mobile app

Use the following links to learn more about on how to use and configure the Now Mobile app.

• Now Mobile App
• Administer the Now Mobile app
• Now Mobile app
• ServiceNow mobile app configuration