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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Mobile location tracking configuration

    Mobile location tracking configuration

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Mobile location tracking configuration

    As an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.

    Activate the Geolocation plugin

    Enable geolocation features on your instance by activating the Geolocation plugin (com.snc.geolocation). For details on plugin activation, see Activate a plugin.

    Enable location tracking on your user records

    After activating the geolocation plugin, you must enable location tracking for users who need to use the geolocation feature. Enable geolocation records for a user by opening a User [sys_user] record, and enabling the Geolocation Tracked field.
    The Geolocation Tracked field on a User record.

    Users must enable location tracking on their mobile devices

    After enabling geolocation tracking on user records, your user will see geolocation tracking settings in the Settings tab of their mobile devices. Your users can enable or disable location tracking on their device, and set a duration to enable location tracking. For details on these settings, see Location tracking for mobile.

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      Mobile location tracking configuration

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Mobile location tracking configuration

      As an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.

      Activate the Geolocation plugin

      Enable geolocation features on your instance by activating the Geolocation plugin (com.snc.geolocation). For details on plugin activation, see Activate a plugin.

      Enable location tracking on your user records

      After activating the geolocation plugin, you must enable location tracking for users who need to use the geolocation feature. Enable geolocation records for a user by opening a User [sys_user] record, and enabling the Geolocation Tracked field.
      The Geolocation Tracked field on a User record.

      Users must enable location tracking on their mobile devices

      After enabling geolocation tracking on user records, your user will see geolocation tracking settings in the Settings tab of their mobile devices. Your users can enable or disable location tracking on their device, and set a duration to enable location tracking. For details on these settings, see Location tracking for mobile.

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