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Mobile app structure

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Mobile app structure

Learn how applets, screens, and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data your looking for.

Components of a ServiceNow app

Mobile diagram placeholder image

App Icons


Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app. For information on enabling or disabling this feature, see Manage push notifications for mobile. Note: If your company has provided you with branded ServiceNow mobile apps, your icons may not match the image shown here.

Navigation bar


	Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used applets or application launch pages. Your administrator can choose which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More tab appears. Tap the More tab to see the additional tabs in a list format. For more detail on navigation bars, see Navigation bar.

Applet Launchers


Applet launchers serve as landing pages or home pages. Using an applet launcher, you can access applets in various formats, as well as search, do quick actions, and find user information. Header The header of the applet launcher defines how the title of the screen appears and what information is shown in the header. For detail on configuring headers, see Applet launcher headers. Search Use global search to quickly search through defined search sources configured on your instance. For more details, see Global search for mobile. Sections Sections appear as containers within applet launchers. Within sections, you can see applets, charts, record information, and more. For more detail on these sections, see Applet launcher UI sections. Quick Actions Quick actions are a way to access commonly used functions, such as transferring records or using a template in the mobile app. For more detail on quick actions, see Quick actions. For more information on applet launchers configuration, see Applet launchers.

Settings


	Use the settings screen to configure security options and review information about the app. The following information and options are found in the security screen: Header The header displays the name of the logged in user and last login time and date. Instance The ServiceNow instance your app is logged into. Version The version of the mobile app on your mobile device. Security Tap to display a configuration page for your security options. Privacy Policy Tap to view the apps privacy policy. Legal Tap to view the apps legal disclosures Log out Tap to log out of the connected ServiceNow instance. Anayltics For more detail about analytics settings, seeAnalytics settings for mobile Notification preferences Manage the notifications preferences on your app to ensure you get the information most relevant to you. For more detail, see Manage push notifications for mobile.

Notifications


The notifications screen is accessed from the Notifications tab on the navigation bar. This screen displays the push notifications sent to you. Tap any notification to view its contents. You can enable or disable all notifications on your mobile device from this tab. For more information on notifications, see Mobile push notifications.

Applets

Applets are collections of screens within your mobile apps, designed for a specific task. Each applet provides one or more screens, which you see when you select an applet. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item.

Segments: Applets can contain one or more segments, which display information from a specific data item. If an applet has more than one segment, you will be able to switch between segments using a tabbed interface.
Embedded screens: Within a form applet, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
Functions: Applets can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another applets, applet launchers, or external resources.

For more information on applets and how to configure them, see Applets.

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Mobile app structure

Learn how applets, screens, and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data your looking for.

Components of a ServiceNow app

Mobile diagram placeholder image

App Icons


Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app. For information on enabling or disabling this feature, see Manage push notifications for mobile. Note: If your company has provided you with branded ServiceNow mobile apps, your icons may not match the image shown here.

Navigation bar


	Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used applets or application launch pages. Your administrator can choose which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More tab appears. Tap the More tab to see the additional tabs in a list format. For more detail on navigation bars, see Navigation bar.

Applet Launchers


Applet launchers serve as landing pages or home pages. Using an applet launcher, you can access applets in various formats, as well as search, do quick actions, and find user information. Header The header of the applet launcher defines how the title of the screen appears and what information is shown in the header. For detail on configuring headers, see Applet launcher headers. Search Use global search to quickly search through defined search sources configured on your instance. For more details, see Global search for mobile. Sections Sections appear as containers within applet launchers. Within sections, you can see applets, charts, record information, and more. For more detail on these sections, see Applet launcher UI sections. Quick Actions Quick actions are a way to access commonly used functions, such as transferring records or using a template in the mobile app. For more detail on quick actions, see Quick actions. For more information on applet launchers configuration, see Applet launchers.

Settings


	Use the settings screen to configure security options and review information about the app. The following information and options are found in the security screen: Header The header displays the name of the logged in user and last login time and date. Instance The ServiceNow instance your app is logged into. Version The version of the mobile app on your mobile device. Security Tap to display a configuration page for your security options. Privacy Policy Tap to view the apps privacy policy. Legal Tap to view the apps legal disclosures Log out Tap to log out of the connected ServiceNow instance. Anayltics For more detail about analytics settings, seeAnalytics settings for mobile Notification preferences Manage the notifications preferences on your app to ensure you get the information most relevant to you. For more detail, see Manage push notifications for mobile.

Notifications


The notifications screen is accessed from the Notifications tab on the navigation bar. This screen displays the push notifications sent to you. Tap any notification to view its contents. You can enable or disable all notifications on your mobile device from this tab. For more information on notifications, see Mobile push notifications.

Applets

Segments: Applets can contain one or more segments, which display information from a specific data item. If an applet has more than one segment, you will be able to switch between segments using a tabbed interface.
Embedded screens: Within a form applet, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
Functions: Applets can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another applets, applet launchers, or external resources.

For more information on applets and how to configure them, see Applets.

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Mobile app structure

Mobile app structure

Components of a ServiceNow app

App Icons

Navigation bar

Applet Launchers

Settings

Notifications

Applets

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Mobile app structure

Mobile app structure

Components of a ServiceNow app

App Icons

Navigation bar

Applet Launchers

Settings

Notifications

Applets

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