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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Using the mobile apps Mobile app structure

    Mobile app structure

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Mobile app structure

    Learn how applets, screens, and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data your looking for.

    Components of a ServiceNow app

    Mobile diagram placeholder image

    App Icons

    Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app.

    Note: If your company has provided you with branded ServiceNow mobile apps, your icons may not match the image shown here.
    Mobile app icons with badges

    Navigation bar

    Navigation bar tabs with More tab

    Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used applets or application launch pages.

    Your administrator can choose which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More tab appears. Tap the More tab to see the additional tabs in a list format.

    For more detail on navigation bars, see Navigation bar.

    Applet Launchers

    Applet launchers serve as landing pages or home pages. Using an applet launcher, you can access applets in various formats, as well as search, do quick actions, and find user information.

    Header
    The header of the applet launcher defines how the title of the screen appears and what information is shown in the header. For detail on configuring headers, see Applet launcher headers.
    Search
    Use global search to quickly search through defined search sources configured on your instance. For more details, see Global search for mobile.
    Sections
    Sections appear as containers within applet launchers. Within sections, you can see applets, charts, record information, and more. For more detail on these sections, see Applet launcher UI sections.
    Quick Actions
    Quick actions are a way to access commonly used functions, such as transferring records or using a template in the mobile app. For more detail on quick actions, see Quick actions.

    For more information on applet launchers configuration, see Applet launchers.

    Application launcher in the ServiceNow Agent app.

    Settings

    Mobile navigation bar with notification badge
    Use the settings screen to configure security options and review information about the app. The following information and options are found in the security screen:
    Header
    The header displays the name of the logged in user and last login time and date.
    Instance
    The ServiceNow instance your app is logged into.
    Version
    The version of the mobile app on your mobile device.
    Security
    Tap to display a configuration page for your security options.
    Privacy Policy
    Tap to view the apps privacy policy.
    Legal
    Tap to view the apps legal disclosures
    Log out
    Tap to log out of the connected ServiceNow instance.
    Anayltics
    For more detail about analytics settings, seeAnalytics settings for mobile

    Notifications

    The notifications screen is accessed from the Notifications tab on the navigation bar. This screen displays the push notifications sent to you. Tap any notification to view its contents.

    You can enable or disable all notifications on your mobile device from this tab. For more information on notifications, see Mobile push notifications.

    Application launcher in the ServiceNow Agent app.

    Applets

    Mobile applet examples

    Applets are collections of screens within your mobile apps, designed for a specific task. Each applet provides one or more screens, which you see when you select an applet. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item.

    Segments
    Applets can contain one or more segments, which display information from a specific data item. If an applet has more than one segment, you will be able to switch between segments using a tabbed interface.
    Embedded screens
    Within a form applet, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
    Functions
    Applets can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another applets, applet launchers, or external resources.

    For more information on applets and how to configure them, see Applets.

    Related concepts
    • Mobile hierarchy
    • Navigation bar
    • Applet launchers
    • Applets

    Tags:

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    Release version
    Choose your release version

      Mobile app structure

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Mobile app structure

      Learn how applets, screens, and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data your looking for.

      Components of a ServiceNow app

      Mobile diagram placeholder image

      App Icons

      Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app.

      Note: If your company has provided you with branded ServiceNow mobile apps, your icons may not match the image shown here.
      Mobile app icons with badges

      Navigation bar

      Navigation bar tabs with More tab

      Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used applets or application launch pages.

      Your administrator can choose which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More tab appears. Tap the More tab to see the additional tabs in a list format.

      For more detail on navigation bars, see Navigation bar.

      Applet Launchers

      Applet launchers serve as landing pages or home pages. Using an applet launcher, you can access applets in various formats, as well as search, do quick actions, and find user information.

      Header
      The header of the applet launcher defines how the title of the screen appears and what information is shown in the header. For detail on configuring headers, see Applet launcher headers.
      Search
      Use global search to quickly search through defined search sources configured on your instance. For more details, see Global search for mobile.
      Sections
      Sections appear as containers within applet launchers. Within sections, you can see applets, charts, record information, and more. For more detail on these sections, see Applet launcher UI sections.
      Quick Actions
      Quick actions are a way to access commonly used functions, such as transferring records or using a template in the mobile app. For more detail on quick actions, see Quick actions.

      For more information on applet launchers configuration, see Applet launchers.

      Application launcher in the ServiceNow Agent app.

      Settings

      Mobile navigation bar with notification badge
      Use the settings screen to configure security options and review information about the app. The following information and options are found in the security screen:
      Header
      The header displays the name of the logged in user and last login time and date.
      Instance
      The ServiceNow instance your app is logged into.
      Version
      The version of the mobile app on your mobile device.
      Security
      Tap to display a configuration page for your security options.
      Privacy Policy
      Tap to view the apps privacy policy.
      Legal
      Tap to view the apps legal disclosures
      Log out
      Tap to log out of the connected ServiceNow instance.
      Anayltics
      For more detail about analytics settings, seeAnalytics settings for mobile

      Notifications

      The notifications screen is accessed from the Notifications tab on the navigation bar. This screen displays the push notifications sent to you. Tap any notification to view its contents.

      You can enable or disable all notifications on your mobile device from this tab. For more information on notifications, see Mobile push notifications.

      Application launcher in the ServiceNow Agent app.

      Applets

      Mobile applet examples

      Applets are collections of screens within your mobile apps, designed for a specific task. Each applet provides one or more screens, which you see when you select an applet. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item.

      Segments
      Applets can contain one or more segments, which display information from a specific data item. If an applet has more than one segment, you will be able to switch between segments using a tabbed interface.
      Embedded screens
      Within a form applet, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
      Functions
      Applets can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another applets, applet launchers, or external resources.

      For more information on applets and how to configure them, see Applets.

      Related concepts
      • Mobile hierarchy
      • Navigation bar
      • Applet launchers
      • Applets

      Tags:

      Feedback

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