This is an overview of domain separation in the mobile application. Domain
separation enables you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Support level: Basic
- Business logic: Ensure that data goes into the proper domain for the application’s
service provider use cases.
- The application supports domain separation at run time. This includes domain
separation from the user interface, cache keys, reporting, rollups, and aggregations.
- The owner of the instance must set up the application to function across multiple
tenants.
Use case: When a service provider (SP) uses chat to respond to a tenant-customer’s
message, the client must be able to see the SP's response.
Overview
The mobile platform supports domain separation for all native clients. The mobile UI design
clearly indicates the domain that a record is associated with.
Before extending the domain separation functionality to mobile, the feature must be enabled on
the platform web-based interface. For further information on configuration, see Domain separation setup and
administration.
How domain separation works in mobile
You can use the company or account fields to display appropriate records by domain. These
fields are available in tables when the domain separation plugin is enabled. Because each
company or account is linked to a single domain, when you create a record, you can use these
fields to specify the domain in which you want to create the record.
After the feature has been set up through the platform web-based interface, a two-part process
is required to further extend the domain separation functionality on mobile. For additional
information about configuring domain separation on mobile devices, contact ServiceNow Technical Support.
Note: ITSM Mobile Agent contains an automatically configured domain separation feature. For more
information, refer to the
ITSM mobile agent documentation.
