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    • ServiceNow Mobile
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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile

    ServiceNow Mobile

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    ServiceNow Mobile

    Access your instance from anywhere using the ServiceNow® Now Mobile, Mobile Agent, and Mobile Onboarding apps on your mobile device.

    Take your work wherever you go

    Your instance is available whether you're away from your desk or at the office. Manage incidents, collaborate with your teams, respond to approval requests, access the knowledge base, or receive push notifications with your mobile device.

    Note: The Now Mobile platform is only available for Madrid and later releases. For London and earlier releases, see Mobile configuration for ServiceNow Classic.

    View and download the full infocard for a highlight of ServiceNow mobile features.

    Mobile apps icon
    Download the mobile apps

    the Now Platform provides three mobile apps. Each app is designed for a specific set of users. Download these apps for your Android or iOS devices using the Google Play store or Apple app stores.

    Note: The Apple App Store and the Google Play Store are the only two official distribution channels that are supported for these mobile applications.
    Mobile application icon
    Get started quickly using available base system applications

    Take advantage of pre-configured mobile applications to get your users started with common functionality like approvals for Field Service Management.

    Mobile device features icon
    Use the features on your mobile device with your ServiceNow instance.

    ServiceNow apps can use your mobile device's features to make calls, send SMS messages, and display navigation information. For example, you can use the camera on your mobile device to scan bar codes, or create image attachments.

    Mobile customization icon
    Use Studio to create custom applications

    Build applications that you can customize for your organization's specific needs. With Studio, you can quickly create applications in a simple, low-code interface.

    Download the mobile apps

    Icons for the three mobile apps

    Your users access ServiceNow mobile from a client such as Mobile Agent, Now Mobile, or Mobile Onboarding. These applications are available in the Google Play or Apple App Store. Each app works with a specific area of the ServiceNow platform. to learn how each app works with your instance, see Mobile configuration and navigation.

    Tailored experiences

    Mobile applications

    Take advantage of pre-configured applications. These applications can get you started right away with the ServiceNow mobile platform.

    Now Mobile
    Now Mobile is tailored for your employees. Employees can find answers, create requests, and get help across all departments.
    Mobile Agent
    Mobile Agent is tailored for your service agents. Agents can get work done anywhere through an easy to navigate native mobile interface.
    Mobile Onboarding
    Mobile Onboarding is tailored for your new hires. New employees can get informed and become productive in a matter of minutes.
    Now Support
    Use Now Support to conduct key customer support tasks from a modern mobile app that is powered by the ServiceNow mobile platform.
    Note: The Now Support is designed to interact with customer support, and is not a customizable mobile app.

    Use the features on your mobile device with your ServiceNow instance.

    Native device features

    Use built-in features on your mobile device to perform certain actions in your mobile apps. Use your device's camera to upload photos, perform image-based searches, or scan bar-codes to catalog your assets. The Now Mobile app uses your mobile device's photo, phone, keyboard, messaging, and email applications.

    Use Studio to create custom applications

    Studio displaying a mobile application

    Mobile Studio is part of the existing Studio environment. With mobile Studio, you can create, modify, and manage applets for use in ServiceNow mobile apps using an intuitive, low code interface.

    Get started

    • To learn more about the elements of ServiceNow mobile, see Mobile app layout.
    • For more information on how to begin setup with ServiceNow mobile, see ServiceNow mobile app configuration.
    • To learn about the migration process from classic mobile to ServiceNow mobile, see Migrate from classic mobile to ServiceNow mobile .
    • Learn more about how to create your own applications on the ServiceNow® Developer Site. The Developer Site contains courses and examples to get you started on creating custom mobile applications suited to your organization's specific needs. To access the mobile content on the Developer Site, see Mobile application training.

    Applications and features

    • Agent mobile app
    • Considerations before implementation
    • Now Mobile app
    • Using the mobile apps
    • Mobile Onboarding app
    • Building and configuring mobile apps
    • Now Mobile app

      Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

    • Agent mobile app

      Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. Download ServiceNow Agent for Apple iOS or Google Android from the Apple App Store or the Google Play store.

    • Onboarding Mobile app

      Enable your new hires to complete onboarding to-dos, view relevant media sections, view relevant banners, chat with an agent, and more using the Mobile Onboarding app.

    • Considerations before implementation

      Use these guidelines and considerations when implementing ServiceNow® mobile on your instance.

    • Using the mobile apps

      Learn how use ServiceNow mobile apps to get your work done from anywhere using your mobile device.

    • Mobile plugins and upgrades

      Learn about upgrading to ServiceNow mobile, and how to install plugins to get your users started with the ServiceNow mobile platform.

    • Building and configuring mobile apps

      Build and configure a mobile experience for any of the three ServiceNow mobile apps.

    • Configurations for Now Mobile

      Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

    • User Experience Analytics

      User Experience Analytics helps you understand usage and adoption of your mobile applications. User Experience Analytics was formally called Mobile Analytics.

    • Mobile location tracking configuration

      As an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.

    • Offline mode

      Offline mode allows users who have no internet connection to continue working from a mobile device.

    • Mobile bar-code scanning

      Use the camera on your mobile device to scan bar-codes into your instance using mobile applications.

    • Localization on mobile devices

      ServiceNow mobile apps are localized in 20 languages.

    • Domain separation in mobile

      This is an overview of domain separation in the mobile application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • ServiceNow Classic mobile app

      Use the ServiceNow Classic mobile app to access records, update information, and collaborate with other users.

    Tags:

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    Release version
    Choose your release version

      ServiceNow Mobile

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      ServiceNow Mobile

      Access your instance from anywhere using the ServiceNow® Now Mobile, Mobile Agent, and Mobile Onboarding apps on your mobile device.

      Take your work wherever you go

      Your instance is available whether you're away from your desk or at the office. Manage incidents, collaborate with your teams, respond to approval requests, access the knowledge base, or receive push notifications with your mobile device.

      Note: The Now Mobile platform is only available for Madrid and later releases. For London and earlier releases, see Mobile configuration for ServiceNow Classic.

      View and download the full infocard for a highlight of ServiceNow mobile features.

      Mobile apps icon
      Download the mobile apps

      the Now Platform provides three mobile apps. Each app is designed for a specific set of users. Download these apps for your Android or iOS devices using the Google Play store or Apple app stores.

      Note: The Apple App Store and the Google Play Store are the only two official distribution channels that are supported for these mobile applications.
      Mobile application icon
      Get started quickly using available base system applications

      Take advantage of pre-configured mobile applications to get your users started with common functionality like approvals for Field Service Management.

      Mobile device features icon
      Use the features on your mobile device with your ServiceNow instance.

      ServiceNow apps can use your mobile device's features to make calls, send SMS messages, and display navigation information. For example, you can use the camera on your mobile device to scan bar codes, or create image attachments.

      Mobile customization icon
      Use Studio to create custom applications

      Build applications that you can customize for your organization's specific needs. With Studio, you can quickly create applications in a simple, low-code interface.

      Download the mobile apps

      Icons for the three mobile apps

      Your users access ServiceNow mobile from a client such as Mobile Agent, Now Mobile, or Mobile Onboarding. These applications are available in the Google Play or Apple App Store. Each app works with a specific area of the ServiceNow platform. to learn how each app works with your instance, see Mobile configuration and navigation.

      Tailored experiences

      Mobile applications

      Take advantage of pre-configured applications. These applications can get you started right away with the ServiceNow mobile platform.

      Now Mobile
      Now Mobile is tailored for your employees. Employees can find answers, create requests, and get help across all departments.
      Mobile Agent
      Mobile Agent is tailored for your service agents. Agents can get work done anywhere through an easy to navigate native mobile interface.
      Mobile Onboarding
      Mobile Onboarding is tailored for your new hires. New employees can get informed and become productive in a matter of minutes.
      Now Support
      Use Now Support to conduct key customer support tasks from a modern mobile app that is powered by the ServiceNow mobile platform.
      Note: The Now Support is designed to interact with customer support, and is not a customizable mobile app.

      Use the features on your mobile device with your ServiceNow instance.

      Native device features

      Use built-in features on your mobile device to perform certain actions in your mobile apps. Use your device's camera to upload photos, perform image-based searches, or scan bar-codes to catalog your assets. The Now Mobile app uses your mobile device's photo, phone, keyboard, messaging, and email applications.

      Use Studio to create custom applications

      Studio displaying a mobile application

      Mobile Studio is part of the existing Studio environment. With mobile Studio, you can create, modify, and manage applets for use in ServiceNow mobile apps using an intuitive, low code interface.

      Get started

      • To learn more about the elements of ServiceNow mobile, see Mobile app layout.
      • For more information on how to begin setup with ServiceNow mobile, see ServiceNow mobile app configuration.
      • To learn about the migration process from classic mobile to ServiceNow mobile, see Migrate from classic mobile to ServiceNow mobile .
      • Learn more about how to create your own applications on the ServiceNow® Developer Site. The Developer Site contains courses and examples to get you started on creating custom mobile applications suited to your organization's specific needs. To access the mobile content on the Developer Site, see Mobile application training.

      Applications and features

      • Agent mobile app
      • Considerations before implementation
      • Now Mobile app
      • Using the mobile apps
      • Mobile Onboarding app
      • Building and configuring mobile apps
      • Now Mobile app

        Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

      • Agent mobile app

        Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. Download ServiceNow Agent for Apple iOS or Google Android from the Apple App Store or the Google Play store.

      • Onboarding Mobile app

        Enable your new hires to complete onboarding to-dos, view relevant media sections, view relevant banners, chat with an agent, and more using the Mobile Onboarding app.

      • Considerations before implementation

        Use these guidelines and considerations when implementing ServiceNow® mobile on your instance.

      • Using the mobile apps

        Learn how use ServiceNow mobile apps to get your work done from anywhere using your mobile device.

      • Mobile plugins and upgrades

        Learn about upgrading to ServiceNow mobile, and how to install plugins to get your users started with the ServiceNow mobile platform.

      • Building and configuring mobile apps

        Build and configure a mobile experience for any of the three ServiceNow mobile apps.

      • Configurations for Now Mobile

        Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

      • User Experience Analytics

        User Experience Analytics helps you understand usage and adoption of your mobile applications. User Experience Analytics was formally called Mobile Analytics.

      • Mobile location tracking configuration

        As an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.

      • Offline mode

        Offline mode allows users who have no internet connection to continue working from a mobile device.

      • Mobile bar-code scanning

        Use the camera on your mobile device to scan bar-codes into your instance using mobile applications.

      • Localization on mobile devices

        ServiceNow mobile apps are localized in 20 languages.

      • Domain separation in mobile

        This is an overview of domain separation in the mobile application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • ServiceNow Classic mobile app

        Use the ServiceNow Classic mobile app to access records, update information, and collaborate with other users.

      Tags:

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