Any differences between the two platforms are designed to make the app accessible to a user on either device. For example, the location of the Navigation Menu varies between the two platforms to stay consistent with the platform-specific UI.

App UI for iOS	App UI for Android

Not supported

• Custom app configuration parameters
• Custom buttons
• Deep linking to the mobile app
• Formatters
• Form Templates
• Internal distribution
• Knowledge v2
• Connect Support
• UI Scripts
• UI macro variables in the mobile Service Catalog

Limited support

• List filtering: Several of the following fields have limited support on mobile devices. You can still create a complex filter in a desktop instance and open it in the mobile app. However, you will not be able to edit any of the limited fields.
  • between
  • dates
  • tags
  • related fields
• Visualizations are specific to a device. If you set up a visualization in the app on your iPhone, then view the app on an iPad, the visualization may not be the same.

Migrate to ServiceNow mobile

The ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features. For more detail on the migration process, see Migrate from Classic mobile to ServiceNow mobile