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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile ServiceNow Classic mobile app

    ServiceNow Classic mobile app

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    ServiceNow Classic mobile app

    Use the ServiceNow Classic mobile app to access records, update information, and collaborate with other users.

    Any differences between the two platforms are designed to make the app accessible to a user on either device. For example, the location of the Navigation Menu varies between the two platforms to stay consistent with the platform-specific UI.

    Note: If your company uses multi factor authentication (MFA), when you sign in on the classic mobile app, append the MFA code to your password.
    App UI for iOS App UI for Android
    App UI for iOS
    App UI for Android UI

    Not supported

    • Custom app configuration parameters
    • Custom buttons
    • Deep linking to the mobile app
    • Formatters
    • Form Templates
    • Internal distribution
    • Knowledge v2
    • Connect Support
    • UI Scripts
    • UI macro variables in the mobile Service Catalog

    Limited support

    • List filtering: Several of the following fields have limited support on mobile devices. You can still create a complex filter in a desktop instance and open it in the mobile app. However, you will not be able to edit any of the limited fields.
      • between
      • dates
      • tags
      • related fields
    • Visualizations are specific to a device. If you set up a visualization in the app on your iPhone, then view the app on an iPad, the visualization may not be the same.

    Migrate to ServiceNow mobile

    The ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features. For more detail on the migration process, see Migrate from Classic mobile to ServiceNow mobile

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    Release version
    Choose your release version

      ServiceNow Classic mobile app

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      ServiceNow Classic mobile app

      Use the ServiceNow Classic mobile app to access records, update information, and collaborate with other users.

      Any differences between the two platforms are designed to make the app accessible to a user on either device. For example, the location of the Navigation Menu varies between the two platforms to stay consistent with the platform-specific UI.

      Note: If your company uses multi factor authentication (MFA), when you sign in on the classic mobile app, append the MFA code to your password.
      App UI for iOS App UI for Android
      App UI for iOS
      App UI for Android UI

      Not supported

      • Custom app configuration parameters
      • Custom buttons
      • Deep linking to the mobile app
      • Formatters
      • Form Templates
      • Internal distribution
      • Knowledge v2
      • Connect Support
      • UI Scripts
      • UI macro variables in the mobile Service Catalog

      Limited support

      • List filtering: Several of the following fields have limited support on mobile devices. You can still create a complex filter in a desktop instance and open it in the mobile app. However, you will not be able to edit any of the limited fields.
        • between
        • dates
        • tags
        • related fields
      • Visualizations are specific to a device. If you set up a visualization in the app on your iPhone, then view the app on an iPad, the visualization may not be the same.

      Migrate to ServiceNow mobile

      The ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features. For more detail on the migration process, see Migrate from Classic mobile to ServiceNow mobile

      Tags:

      Feedback

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