Create a push notification your users will see on their mobile devices.

1. Navigate to System Mobile > Mobile Push Notifications > Push Notifications.
2. Click New.
3. In the push notification form, fill in the fields.

   Table 1. Push notification form

   Field	Description
   Name	The name of your push notification. Note: This name does not appear to users viewing the notification.
   Application	The scoped application for your notification. This field automatically uses the current application scope.
   Actionable	Whether the push notification is actionable. Click to enable this field.
   Screen	An optional screen associated with your notification. The notification uses this screen. This screen displays to a user when they tap on the notification.
   Category	Category of your notification. This field is visible only when the Actionable field is enabled. This category defines which actions are available in the push notification. You will fill in this field in later steps.

4. Click Save.
   Your notification record is created. After saving, the Push Action Instances related list appears on the form.

Select a push category to determine what actions your users can take in a notification. This category defines which actions your users can take when viewing a notification.

1. In the Push Notification record, select a category in the Category field. There are 12 base system categories to choose from on your instance.

   Table 2. Push action categories

   Action	Description
   accept-reject-back	Displays Accept and Reject buttons. Users can select an option without opening the app.
   Accept-Reject-fore	Displays Accept and Reject buttons. The app opens when the user selects an action.
   accept-rejectwcomments-back	Displays Accept and Reject buttons. Users see a text field to enter comments when they select the Reject option. Users can select an option without opening the app.
   ack-escalate-ignore-back	Displays Acknowledge, Escalate and Ignore buttons. Users can select an option without opening the app.
   approve-reject-back	Displays Approve and Reject buttons. Users can select an option without opening the app.
   approve-rejectwcomments-back	Displays Approve and Reject buttons. Users see a text field to enter comments when they select the Reject option. Users can select an option without opening the app.
   confirm-reschedule-cancel-back	Displays Confirm, Reschedule and Cancel buttons. Users can select an option without opening the app.
   joinbridge-fore	Displays a Join Meeting button. tapping this button opens the app.
   PromoteWComments-RejectWComments-fore	Displays Promote and Reject buttons. Users see a text field to enter comments when they select either option.
   queuerejoin-openincident-back	Displays Online Check-in and Open Incident buttons. Users can select an option without opening the app.
   queuestay-queueleave-back	Displays Stay in Queue and Leave Queue buttons. Users can select an option without opening the app.
   yes-no-back	Displays Yes and No buttons. Users can select an option without opening the app.

   Your push notification displays buttons to your user in addition to the message content. In the next steps, you create functions that determine what happens when a users taps these actions.
2. Right-click the form header and click Save.

Create mobile function for each function in the selected action category. These actions perform tasks on your instance based on what the user selects in the notification.

1. Navigate to System Mobile > Functions.
2. Click New to create a new function record.
3. Create a new function for one of your push actions. When selecting a function type in the Type field, you must select one of the type supported for actionable push notifications.
   • Action item
   • Navigation
   • URL
   • Chat launcher
   For information on function types, and detailed steps for creating functions, see Mobile functions.
4. Create additional functions for each push action.
   For example, if you have selected ack-escalate-ignore-back as your push notification category, your notification displays Acknowledge, Escalate and Ignore buttons. You need to create a function to determine the behavior of each of these buttons.

Associate functions to the actions in your notification so the instance uses the correct function for each action.

1. System Mobile > Mobile Push Notifications > Push Notifications, and open the notification you created in previous steps.
2. In the Push Action Instances related list, click New.
3. In the Push action instance form, fill in the fields.

   Table 3. Push action instance form

   Field	Description
   Push Notification	Push notification associated with this push action instance. This is automatically filled in with your push notification.
   Application	Scoped application associated with this record. This is automatically filled in with the current application.
   Push Action	Push action from your push notification record. Select one of the available actions.
   Button	Function to associate with the push action. Select an action you created in previous steps. This action will trigger when a user uses the action listed in the Push Action field.

4. Click Submit.

Example

This example notification uses accept-rejectwcomments-back in the Category field. If you click the preview icon (), you can see that this category uses two actions: Accept and Reject.

In the push action instance shown here, the Approve push action is selected in the Push Action field, and the Approve REQ /w comments function is selected in the Button field. The instance executes this function when a user taps the Approve button in their notification.

Create a record to determine what information the notification displays to your users.

1. In your push notification record, click Create Push Message Content in the Related Links section.
   If you are not already in this record, Navigate to System Mobile > Mobile Push Notifications > Push Notifications, and open the notification you created in previous steps.
2. In the Push Notification Message Content form, fill in the fields.

   Table 4. Push Notification Message Content form

   Field	Description
   Name	Name of your push message content record. This name is not visible to your users.
   Application	Scoped application associated with this record. This is automatically filled in with the current application.
   Push app	Mobile app that uses your push notification.
   Push Message Generation	script that generates the push notification. When you create message content using these steps, this script is automatically generated.

3. Click Submit.

Create a standard notification on your instance using the platform notifications.

1. Navigate to System Notification > Push > Create Push Notification.
2. In the notification form, fill in the fields.

   Table 5. Push notification form

   Field	Description
   Name	Name of your Notification. This name is not visible to your users.
   Active	Whether the notification is active. The instance does not send inactive notifications to your users.
   Table	The table containing the records relating to your notification. For example, notifications about new incidents would use the Incident [incident] table.
   Push Message Only	Whether the notification is a push message only. This field is read-only by default.
   Category	The category for your notification. This field value is Uncategorized by default.

3. Right-click the form header and select Save.
4. Configure the push message for your standard notification.
   1. Click to display the What to Send tab.
   2. Click the lock icon () next to the Push Messages field.
   3. Click the reference icon () to display the Push Notification Messages list.
   4. Click New.
   5. In the push notification message form, fill in the fields.

      Table 6. Push notification message form

      Field	Description
      Name	Name of your push notification message record. This name is not visible to your users.
      Application	Scoped application associated with this record. This field defaults to the current application.
      Push App	Mobile app that uses your push notification.
      Table	The table containing the records relating to your notification. For example, a notification about new incidents would use the Incident [incident] table.
      Push Message Content	Select the record for the push message content you created in the previous section.
      Message	Text the user sees in the push notification. For example, An incident has been assigned to you.

   6. Click Submit.
5. In the Notification form, click Update.