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    Home Paris Mobile Configuration and Navigation ServiceNow Mobile Configurations for Now Mobile

    Configurations for Now Mobile

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    Classic UI is going away on mobile!

    In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

    Configurations for Now Mobile

    Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

    Note: Offline mode is not supported in the Now Mobile app.

    For Me

    This page includes these configuration options:

    Greeting
    Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.
    My To-Dos

    Users can view items that are assigned to them and complete their tasks. By default, My To-Dos show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, such as HR Service Delivery, might include other types of tasks. For more information about HR Service Delivery, see Now Mobile for HR Service Delivery.

    Configure a personalized welcome greeting.

    My Requests

    Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.

    Set the base table and filter from the request_filter table.

    Search

    Search includes these configuration options:

    People search

    Configure whether users can search for other users in the system. By default, people search is enabled. For people search to display results, your users must have read-only access to the User [sys_user] table. You can test people search by logging in as a user without any roles and searching for another user. If search results do not include meaningful data, for example, locations and phone numbers, update the access control lists (ACLs) on the User table to allow read access. For more information, see Access control list rules.

    Analytics and suggestions

    The Now Mobile app collects search data and analytics that generate search suggestions. If you are upgrading from a previous release, the search analytics do not contain any data yet. To immediately provide suggestions to your users, you can populate the search suggestions using knowledge, catalog, and user search records from the Text Searches [text_search] table.

    Search analytics and suggestions is a Now Platform feature. For more information, see Search analytics and suggestions.

    Items and services

    Service Catalog items and services include these configuration options.

    Catalog

    Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.

    For more information, see Now Mobile for Service Catalog.

    Quick actions

    Select catalog items to display as additional user menu actions. For example, add the Report an Incident catalog item to enable users to quickly navigate to the form. Users can only see items if they have the required user criteria permissions.

    Service catalog associated with the app.

    Knowledge

    Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

    For more information, see Now Mobile for Knowledge Management.

    Knowledge bases associated with the application.

    Siri shortcuts

    In the base system, iOS users can use Siri shortcuts to open these pages in the app:

    • Open a chat window.
    • Browse items and services.
    • Open my tasks.
    • Open my requests.
    • Configure a personalized greeting

      Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.

    • Configure My Requests to track open records

      Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.

    • Disable people search

      Configure whether users can search for other users in the system. By default, people search is enabled.

    • Configure catalogs

      Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.

    • Configure knowledge bases

      Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

    • Configure Siri shortcuts for Now Mobile

      Configure Siri shortcuts for quick access to common features on your iOS mobile device.

    • Add a quick action in your mobile applications

      Provide your users with a shortcut, which is also known as a quick action, to an item or action in your mobile apps. Quick actions appear on the applet launcher page.

    • Enable Live Agent in the Now Mobile app

      Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.

    • Populate search suggestions in the mobile apps

      If you are upgrading from a previous release, run a script to populate search suggestions with data from a platform search table to provide search suggestions to your users. Alternatively, you can wait until users search for keywords instead of running this script.

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    Release version
    Choose your release version

      Configurations for Now Mobile

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page
      Classic UI is going away on mobile!

      In Paris and future releases, the ServiceNow Classic app no longer receives enhancements or non-priority bug fixes. Migrate to ServiceNow® mobile to take advantage of our improved mobile features. For more detail, see Migrate from classic mobile to ServiceNow mobile.

      Configurations for Now Mobile

      Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

      Note: Offline mode is not supported in the Now Mobile app.

      For Me

      This page includes these configuration options:

      Greeting
      Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.
      My To-Dos

      Users can view items that are assigned to them and complete their tasks. By default, My To-Dos show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, such as HR Service Delivery, might include other types of tasks. For more information about HR Service Delivery, see Now Mobile for HR Service Delivery.

      Configure a personalized welcome greeting.

      My Requests

      Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.

      Set the base table and filter from the request_filter table.

      Search

      Search includes these configuration options:

      People search

      Configure whether users can search for other users in the system. By default, people search is enabled. For people search to display results, your users must have read-only access to the User [sys_user] table. You can test people search by logging in as a user without any roles and searching for another user. If search results do not include meaningful data, for example, locations and phone numbers, update the access control lists (ACLs) on the User table to allow read access. For more information, see Access control list rules.

      Analytics and suggestions

      The Now Mobile app collects search data and analytics that generate search suggestions. If you are upgrading from a previous release, the search analytics do not contain any data yet. To immediately provide suggestions to your users, you can populate the search suggestions using knowledge, catalog, and user search records from the Text Searches [text_search] table.

      Search analytics and suggestions is a Now Platform feature. For more information, see Search analytics and suggestions.

      Items and services

      Service Catalog items and services include these configuration options.

      Catalog

      Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.

      For more information, see Now Mobile for Service Catalog.

      Quick actions

      Select catalog items to display as additional user menu actions. For example, add the Report an Incident catalog item to enable users to quickly navigate to the form. Users can only see items if they have the required user criteria permissions.

      Service catalog associated with the app.

      Knowledge

      Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

      For more information, see Now Mobile for Knowledge Management.

      Knowledge bases associated with the application.

      Siri shortcuts

      In the base system, iOS users can use Siri shortcuts to open these pages in the app:

      • Open a chat window.
      • Browse items and services.
      • Open my tasks.
      • Open my requests.
      • Configure a personalized greeting

        Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.

      • Configure My Requests to track open records

        Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.

      • Disable people search

        Configure whether users can search for other users in the system. By default, people search is enabled.

      • Configure catalogs

        Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.

      • Configure knowledge bases

        Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

      • Configure Siri shortcuts for Now Mobile

        Configure Siri shortcuts for quick access to common features on your iOS mobile device.

      • Add a quick action in your mobile applications

        Provide your users with a shortcut, which is also known as a quick action, to an item or action in your mobile apps. Quick actions appear on the applet launcher page.

      • Enable Live Agent in the Now Mobile app

        Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.

      • Populate search suggestions in the mobile apps

        If you are upgrading from a previous release, run a script to populate search suggestions with data from a platform search table to provide search suggestions to your users. Alternatively, you can wait until users search for keywords instead of running this script.

      Tags:

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