Home Paris IT Service Management IT Service Management Vendor Performance

Vendor Performance

The ServiceNow® Vendor Performance application is not available for new instances in the Paris release. Vendor Performance is still available on instances upgraded from a previous release. Vendor Performance will remain accessible to you, but will not be supported by ServiceNow. Upgrading to Paris will not affect your content, enabling your continued use of Vendor Performance in the Paris release.

Note: To access the next generation vendor management and performance application, transition to Vendor Manager Workspace in the Paris release. Vendor Manager Workspace is included in the ITSM Pro subscription package. Manage and monitor your vendor performance and vendor-related information through a graphically intuitive user interface. Transitioning to Vendor Manager Workspace does not migrate performance data from the Vendor Scorecard in Vendor Performance to Vendor Manager Workspace. However, Vendor Manager Workspace continues to use the core_company table to identify vendors in your organization. Vendor ticketing and Vendor credit applications are not available with Vendor Manager Workspace. For more information about Vendor Manager Workspace, including activation, please refer to Vendor Manager Workspace.

Vendor managers can use instance assessment tools to evaluate, score, and rank vendors across a variety of categories, such as compliance, product reliability, and user satisfaction. Scorecards incorporate vendor‑related information from Configuration Management Database (CMDB) Database (CMDB), Asset Management (including procurement), incident and problem records, and any other service management process.

A typical use for Vendor Performance is to monitor enterprise services delivered by vendors to an organization. Examples include telephony and business machine procurement and maintenance.

Table 1. Vendor Performance features
Feature	Description	Top tasks
Vendor management	Vendor managers create and modify vendor records, vendor types, vendor contacts, and vendor activities, such as demos and trade shows. Vendor managers use the information in scorecards, decision matrixes, and bubble charts to examine and make decisions about vendors.	Add vendors Add vendor contacts Create vendor activities Add a vendor type
Vendor assessments	Use assessments with Vendor Performance to rank the importance of your vendors and to detect possible problem areas, such as contract breaches and incidents.	Vendor assessments
Vendor scorecards	The printable vendor scorecard contains a comprehensive vendor summary and views of vendor ratings, based on assessment results. Use it to compare current and previous assessment results, or to compare results between vendors.	Vendor scorecards Scorecard ratings
Vendor bubble charts	Vendor managers create and use bubble charts to compare the relative standing of vendors. A bubble chart is a dynamically updated graph that plots assessment results for multiple vendors.	Using vendor bubble charts Create a vendor bubble chart
Vendor decision matrixes	A decision matrix plots assessment results for multiple vendors. Vendor managers use them to compare the relative standing of vendors in selected categories.	Vendor decision matrixes View a vendor decision matrix

Vendor ticketing

Use the vendor ticketing feature to extend vendor performance to establish a relationship between vendors, incidents, and service level agreements (SLAs). Track credits that a vendor owes due to breached service contacts.

An administrator can activate the Vendor Ticketing plugin [ com.snc.vendor_ticket]. It is integrated with Service Portfolio Management, Service Portfolio Management-SLA Commitments, and Task-Outage Relationship. Vendor credits can be issued when SLA commitments are not met and when a vendor issue causes an outage.

Previous topic

Next topic

Release version

Vendor Performance

A typical use for Vendor Performance is to monitor enterprise services delivered by vendors to an organization. Examples include telephony and business machine procurement and maintenance.

Table 1. Vendor Performance features
Feature	Description	Top tasks
Vendor management	Vendor managers create and modify vendor records, vendor types, vendor contacts, and vendor activities, such as demos and trade shows. Vendor managers use the information in scorecards, decision matrixes, and bubble charts to examine and make decisions about vendors.	Add vendors Add vendor contacts Create vendor activities Add a vendor type
Vendor assessments	Use assessments with Vendor Performance to rank the importance of your vendors and to detect possible problem areas, such as contract breaches and incidents.	Vendor assessments
Vendor scorecards	The printable vendor scorecard contains a comprehensive vendor summary and views of vendor ratings, based on assessment results. Use it to compare current and previous assessment results, or to compare results between vendors.	Vendor scorecards Scorecard ratings
Vendor bubble charts	Vendor managers create and use bubble charts to compare the relative standing of vendors. A bubble chart is a dynamically updated graph that plots assessment results for multiple vendors.	Using vendor bubble charts Create a vendor bubble chart
Vendor decision matrixes	A decision matrix plots assessment results for multiple vendors. Vendor managers use them to compare the relative standing of vendors in selected categories.	Vendor decision matrixes View a vendor decision matrix

Vendor ticketing

How search works:

Topics are ranked in search results by how closely they match your search terms

Vendor Performance

Vendor Performance

Vendor ticketing

On this page

Vendor Performance

Vendor Performance

Vendor ticketing

Log in to personalize your search results and subscribe to topics