Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • IT Service Management
Table of Contents
Choose your release version
    Home Paris IT Service Management IT Service Management Service Level Management

    Service Level Management

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Service Level Management

    The ServiceNow® Service Level Management (SLM) application helps to gather service requirements as well as monitor and report with regards to agreed service levels (SLAs). SLM can be used across the organization in departments such as HR, Facilities, and IT. Service Level Managers are responsible for negotiating a set of agreements between a service provider and customer that define the scope, quality and speed of the services being provided and ensuring that the agreed service levels are met.

    Explore

    • Upgrade to Paris.
    • Domain separation in Service Level Management
    • Migrate to service level management
    • Service Level Agreement (SLA) processing
    • SLA calculation
    • Scheduled jobs for SLA

    Set up

    • Configure Service Level Agreement (SLA) properties
    • Add custom business rules to Service Level Agreement (SLA)

    Administer

    • Create an SLA definition
    • Service Level Agreement (SLA) processing
    • Repair Service Level Agreement (SLA)
    • Monitoring Service Level Agreement (SLA)

    Use

    • Task SLA table
    • SLA timeline

    Develop

    • Developer training
    • Developer documentation
    • Installed with Service Level Management

    Troubleshoot and get help

    • Ask or answer questions in the Service Level Management community
    • Search the HI Knowledge Base for known error articles
    • Contact ServiceNow Technical Support

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Service Level Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Level Management

      The ServiceNow® Service Level Management (SLM) application helps to gather service requirements as well as monitor and report with regards to agreed service levels (SLAs). SLM can be used across the organization in departments such as HR, Facilities, and IT. Service Level Managers are responsible for negotiating a set of agreements between a service provider and customer that define the scope, quality and speed of the services being provided and ensuring that the agreed service levels are met.

      Explore

      • Upgrade to Paris.
      • Domain separation in Service Level Management
      • Migrate to service level management
      • Service Level Agreement (SLA) processing
      • SLA calculation
      • Scheduled jobs for SLA

      Set up

      • Configure Service Level Agreement (SLA) properties
      • Add custom business rules to Service Level Agreement (SLA)

      Administer

      • Create an SLA definition
      • Service Level Agreement (SLA) processing
      • Repair Service Level Agreement (SLA)
      • Monitoring Service Level Agreement (SLA)

      Use

      • Task SLA table
      • SLA timeline

      Develop

      • Developer training
      • Developer documentation
      • Installed with Service Level Management

      Troubleshoot and get help

      • Ask or answer questions in the Service Level Management community
      • Search the HI Knowledge Base for known error articles
      • Contact ServiceNow Technical Support

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login