Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.

1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
2. Click New.
3. Enter the catalog item details.

   Field	Description
   Name	Name to appear in the catalog.
   Catalogs	Catalogs this item appears in.
   Category	Category for the item. Categories can only be selected after the Catalogs field is populated. Catalog searches find only items that are assigned to a category.
   Model	Product model to which the item is linked. This field is visible by default only for items created by publishing models. Click the reference icon to view the product model.
   Active	Check box to make the item active (available to be ordered). Note: Inactive catalog items added to order guides do not appear in the order guide. Use Visible On Guide, Visible elsewhere to hide the item and show only in the order guide.
   Access Type	Option to specify if a request can be submitted for a user who does not have access to the catalog item. Possible options are: Restricted: The request can only be submitted for users who have access to the catalog item. Delegated: The request can be submitted even for users who do not have access to the catalog item. By default, this field is set to Restricted. For information about delegated request experience, see Delegated request experience. Note: This functionality is only applicable when the catalog item has a Requested For variable.
   Preview Link	Click Preview Item to preview in a new window how the current item definition would look in the catalog.
   Ordered Item Link	Link to preview, as shown on the ordered item screen.
   Hide on Service Portal	If selected, the catalog item is not available on Service Portal.
   Availability	Devices to display the item: Desktop and Classic Mobile, Desktop Only, or Classic Mobile Only. Note: Unsupported catalog item types are not displayed on Classic Mobile devices, even if Availability is set to show an item of this type.
   Item Details
   Short Description	Text that appears on the service catalog homepage, search results, and the title bar of the order form.
   Description	Full description of the item. This description appears in the catalog when a user selects the item or clicks the associated Preview link. You can embed videos, images, links to internal knowledge base (KB) articles, and links to external sources of information and instruction documentation.
   Meta	Comma-separated list of tags used to search for the catalog item. Use commas between keywords for better results when searching. The Zing search engine removes common words from search queries that do not produce meaningful results. See Configure keyword search for catalog items.
   Process Engine
   Workflow or Execution Plan	Workflow or execution plan (formerly named delivery plan) to define how the item request is fulfilled. If you select a workflow, the Execution Plan field is hidden. Clear the Workflow field to select an execution plan.
   Picture
   Icon	Image to appear as an icon beside the item name in the catalog. Upload a 27x27 pixel image. If no image is uploaded, the default icon appears beside this item. To use your own default icon, upload an image. The uploaded image overwrites the default image stored in images/service_catalog/generic_small.gif.
   Picture	Image of the item.
   Classic Mobile
   Classic Mobile Picture Type	Type of picture to display for the item on mobile devices. Set to Desktop to use the standard desktop picture, Classic Mobile to use a specific image for the mobile device using the Mobile picture field, or None to not use a picture.
   Classic Mobile Picture	Image file for the mobile picture. The field appears if Classic Mobile picture type is set to Classic Mobile.
   Hide Price (classic mobile listings)	Check box to hide the item price on mobile devices. Clear the check box to display the price.
   Pricing
   Price	Price for the item. Select the currency from the choice list.
   Recurring Price	Price that occurs repeatedly at a regular interval. For example, a printer maintenance service could have a $100.00 monthly recurring price.
   Recurring Price Frequency	Time frame for recurrence, such as Monthly or Annually, only if the Recurring Price field has an entry.
   Omit Price in Cart	Check box to hide the item price in the cart and the catalog listing.
   Portal Settings
   Use these settings to configure the catalog item behavior in Service Portal.
   Request method	Setting that controls the label displayed for the Order Now button and the order submission experience. Order: Button label: Order Now Confirmation dialog box: Displayed Delivery information: Editable Note: This is the default setting. Request: Button label: Request Confirmation dialog box: Displayed Delivery information: Not displayed. This setting can be used in scenarios such as a code access request where the delivery information is pre-determined. Submit: Button label: Submit Confirmation dialog box: Not displayed Delivery information: Not displayed This setting can be used in scenarios such as reset password request where no further request information is required.
   Hide 'Add to Cart'	If selected, the Add to Cart button is not displayed for the item. If the Show Add to Cart instance option of the widget is set to false, then this setting is ignored. This setting is selected by default if the Request method is Request or Submit. For upgrade scenarios, if the No cart field is selected in Platform, run the CatalogPortalSettingsMigration script include to update this setting to the Hide 'Add to Cart' field in the Portal Settings tab. Note: Applicable for a catalog item and order guide.
   Hide Quantity	If selected, the Quantity list is not displayed for the catalog item. This is selected by default if the Request method is Request or Submit. For upgrade customers, if the No quantity field is selected in Platform, run the CatalogPortalSettingsMigration migration script to update this setting to the Hide Quantity field in the Portal Settings tab. Note: Applicable for a catalog item. An order guide inherits this setting from the included catalog item.
   Hide Delivery time	If selected, the Delivery Time field is not displayed for the catalog item. This is selected by default if the Request method is Submit. Note: Applicable for a catalog item. An order guide inherits this setting from the included catalog item.
   Hide 'Add to Wish List'	If selected, the Add to wish list button is not displayed for the catalog item. If the wish list is disabled for the catalog item or the portal widget instance option is set to false, then this setting is overridden for the item. Note: Applicable for a catalog item and record producer.
   Hide Attachment	If selected, the Add attachments button is not displayed for the catalog item. Note: Applicable for a catalog item and record producer. An order guide inherits this setting from the included catalog item.
   Mandatory Attachment	If selected, adding an attachment is mandatory for the catalog item. Note: Applicable for a catalog item and record producer.
   Fields that can be added by configuring the form
   Expand help for all questions	Check box to expand and display help information for all questions on loading the page. Note: This field is also applicable in Service Portal. If the Expand help for all questions check box is selected at the catalog item level, then the Always Expanded field setting at the variable level is overridden. If the Expand help for all questions check box is deselected at the catalog item level, then the Always Expanded field setting at the variable level is applicable.
   Template	Template to populate the generated record with predefined values. The field is available for Record Producer items only.
   No Quantity	Check box to hide the quantity selector for the item.
   No Cart	Check box to hide the shopping cart for the item.
   No search	Check box to prevent this item from being listed in search results and also in the Service Catalog widget on the Service Portal. If this is selected: In Service Portal, you can neither browse nor search for the item. In Platform, you can browse to find the item.
   Order	Controls the ordering of items in category lists.
   Domain	Domain in which the catalog item is created. Applicable when the domain separation is enabled in Service Catalog. For information about domain separation, see Domain separation in Service Catalog.
   Domain Path	Series of three-character codes separated by a slash (/) delimiter to identify a domain. This path string is unique in the domain hierarchy. Applicable when the domain separation is enabled in Service Catalog.
   Related Links
   Item Diagnostic	Generates a diagnostic report and score to identify possible issues within the Service Catalog data and configuration.
   Related Lists
   Variables	Variables for the item to provide options for ordering the item.
   Variable Sets	Variable Set linked to the item. Link an existing variable set to the item to provide multiple options for ordering the item.
   Approved By Group	Groups that must approve requests for this item.
   Approved By	Users who must approve requests for this item.
   Categories	Additional categories associated with this item.
   Catalogs	Additional catalogs associated with this item.
   Catalog UI Policies	Catalog UI policies associated with this item.
   Catalog Client Scripts	Catalog client scripts associated with this item.
   Related Items	Related items for a catalog item to provide alternatives. These items are displayed in the catalog item page in Service Portal and Now Mobile.
   Related Articles	Related articles for a catalog item to provide additional information. These articles are displayed in the catalog item page in Service Portal and Now Mobile.

4. Click Submit.