ITSM Virtual Agent Lite

Access a pre-built subset of ITSM Virtual Agent features to quickly and easily implement a virtual agent for your end users. ITSM Virtual Agent Lite offers an introductory collection of conversation topics for IT support.

Understanding ITSM Virtual Agent Lite

ITSM Virtual Agent Lite enables you to use a limited version of Virtual Agent. The available keyword-based conversations run in the web chat client and also in the messaging integrations for Slack, Microsoft Teams, Workplace by Facebook, and Facebook Messenger.

ITSM Virtual Agent Lite topic category and conversations

Topic conversations run in the web chat client and also in supported ITSM Virtual Agent messaging integrations. Get familiar with virtual agent technology to improve your ITSM self-service experience with a streamlined conversational interface.

The ITSM Virtual Agent Lite pre-built, read-only topic conversation templates are contained in the ITSM Self Service Lite Virtual Agent Designer category. The following conversation topic templates are ready for you to publish for use:

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ITSM Virtual Agent Lite

Understanding ITSM Virtual Agent Lite