Enable Benchmarks

You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.

Before you begin

To keep the Benchmarks comparison data clean, you can opt in to Benchmarks only from your production instance.

Role required: sn_bm_client.benchmark_admin

About this task

Once you have manually opted into Benchmarks, enable and configure benchmark KPIs. From the Benchmarks dashboard, you can view the Benchmarks KPI data, performance trends, and indicator scorecards.

Note: Service Portal must be installed to view the Benchmarks dashboard.

Six months of global data is available after opting in. If available, the corresponding data for your instance is also included.

Note: Past data for your instance is only available for Benchmarks users upgrading from a previous release.

Procedure

To opt in to Benchmarks:

Using	Do this
Guided setup	Navigate to Continual Improvement > Administration > Guided Setup. Go to the Enable Benchmarks section and click Configure.
Application navigator	Go to Benchmarks > Setup.

Click Opt-In Agreement and read the agreement.
After reading the agreement, click Done.
Select the Yes, I have read and accept the Opt-In Agreement check box, and then click Opt-In.
The opt-in confirmation screen appears.

What to do next

Enable and configure your KPIs.

Enable Benchmarks

You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.

Before you begin

To keep the Benchmarks comparison data clean, you can opt in to Benchmarks only from your production instance.

Role required: sn_bm_client.benchmark_admin

About this task

Once you have manually opted into Benchmarks, enable and configure benchmark KPIs. From the Benchmarks dashboard, you can view the Benchmarks KPI data, performance trends, and indicator scorecards.

Note: Service Portal must be installed to view the Benchmarks dashboard.

Six months of global data is available after opting in. If available, the corresponding data for your instance is also included.

Note: Past data for your instance is only available for Benchmarks users upgrading from a previous release.

Procedure

To opt in to Benchmarks:

Using	Do this
Guided setup	Navigate to Continual Improvement > Administration > Guided Setup. Go to the Enable Benchmarks section and click Configure.
Application navigator	Go to Benchmarks > Setup.

Click Opt-In Agreement and read the agreement.
After reading the agreement, click Done.
Select the Yes, I have read and accept the Opt-In Agreement check box, and then click Opt-In.
The opt-in confirmation screen appears.

What to do next

Enable and configure your KPIs.

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