Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • IT Asset Management
Table of Contents
Choose your release version
    Home Paris IT Asset Management IT Asset Management Software Asset Management Supported software publisher licenses Software Asset Management publisher pack for Microsoft Microsoft Office 365 integration Create a Microsoft Office 365 reserve entitlement

    Create a Microsoft Office 365 reserve entitlement

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Create a Microsoft Office 365 reserve entitlement

    Create a Microsoft Office 365 reserve entitlement to add licenses to your Microsoft Office 365 subscription. Pay for the new licenses during your true-up process.

    Before you begin

    Role required: sam_user or sam_admin

    About this task

    Note: You can only create a reserve entitlement from an existing Microsoft Office 365 entitlement. The existing entitlement must meet the following criteria.
    • License type is Subscription.
    • Metric group is Microsoft.
    • License Metric is User Subscription.
    • Publisher is Microsoft for the product on the software model.
    • Subscription software is selected for the product on the software model.

    Procedure

    1. Navigate to Software Asset > Licensing > Software Entitlements and click a Microsoft Office 365 entitlement.
    2. Click the Create Reserve Entitlement related link.
    3. On the form, fill in the fields.
      Field Value
      Start date Start date for the new licenses.
      End date This field is automatically calculated as the soonest anniversary of the source entitlement end date.
      Purchased rights Number of new licenses.
      Monthly unit cost This field is automatically calculated as the unit cost of the source entitlement divided by the duration of the source entitlement (in months).
      Software model This field is automatically set as a reference to the software model for the existing entitlement.
      Source entitlement This field is automatically set as a reference to the existing entitlement used to create the reserve entitlement.
    4. Click Submit.
      The new reserve entitlement is added to the Reserve Entitlements related list in the source entitlement. The state of the reserve entitlement is In use and the Reserve entitlement check box is selected.

    What to do next

    Run reconciliation to include the new reserve entitlement in the true-up cost calculation. Navigate to Software Asset > Office 365 & Adobe Cloud to view the Office 365 & Adobe Cloud dashboard. The cost of the reserve entitlement is included in True-up Cost and is not included in Current Subscription Spend.
    When it's past the end date of the reserve entitlement, the SAM - Subscription Maintenance scheduled job creates a new entitlement to replace it.
    Note: The new entitlement is not added to the Reserve Entitlements related list in the original source entitlement.
    Table 1. New entitlement record
    Field Value
    Reserve entitlement Not selected
    Start date Date the new entitlement is created
    End date End date of the original source entitlement
    Source entitlement Reference to the original source entitlement
    Purchased rights Same number of purchased rights as the reserve entitlement
    Active rights Same number of active rights as the reserve entitlement
    Allocations available Same number of allocations available as the reserve entitlement
    State In use
    The state of the reserve entitlement changes to Retired. On the Office 365 & Adobe Cloud dashboard, the cost of the retired reserve entitlement is removed from True-up Cost. The cost of the new entitlement is included in Current Subscription Spend.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Create a Microsoft Office 365 reserve entitlement

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a Microsoft Office 365 reserve entitlement

      Create a Microsoft Office 365 reserve entitlement to add licenses to your Microsoft Office 365 subscription. Pay for the new licenses during your true-up process.

      Before you begin

      Role required: sam_user or sam_admin

      About this task

      Note: You can only create a reserve entitlement from an existing Microsoft Office 365 entitlement. The existing entitlement must meet the following criteria.
      • License type is Subscription.
      • Metric group is Microsoft.
      • License Metric is User Subscription.
      • Publisher is Microsoft for the product on the software model.
      • Subscription software is selected for the product on the software model.

      Procedure

      1. Navigate to Software Asset > Licensing > Software Entitlements and click a Microsoft Office 365 entitlement.
      2. Click the Create Reserve Entitlement related link.
      3. On the form, fill in the fields.
        Field Value
        Start date Start date for the new licenses.
        End date This field is automatically calculated as the soonest anniversary of the source entitlement end date.
        Purchased rights Number of new licenses.
        Monthly unit cost This field is automatically calculated as the unit cost of the source entitlement divided by the duration of the source entitlement (in months).
        Software model This field is automatically set as a reference to the software model for the existing entitlement.
        Source entitlement This field is automatically set as a reference to the existing entitlement used to create the reserve entitlement.
      4. Click Submit.
        The new reserve entitlement is added to the Reserve Entitlements related list in the source entitlement. The state of the reserve entitlement is In use and the Reserve entitlement check box is selected.

      What to do next

      Run reconciliation to include the new reserve entitlement in the true-up cost calculation. Navigate to Software Asset > Office 365 & Adobe Cloud to view the Office 365 & Adobe Cloud dashboard. The cost of the reserve entitlement is included in True-up Cost and is not included in Current Subscription Spend.
      When it's past the end date of the reserve entitlement, the SAM - Subscription Maintenance scheduled job creates a new entitlement to replace it.
      Note: The new entitlement is not added to the Reserve Entitlements related list in the original source entitlement.
      Table 1. New entitlement record
      Field Value
      Reserve entitlement Not selected
      Start date Date the new entitlement is created
      End date End date of the original source entitlement
      Source entitlement Reference to the original source entitlement
      Purchased rights Same number of purchased rights as the reserve entitlement
      Active rights Same number of active rights as the reserve entitlement
      Allocations available Same number of allocations available as the reserve entitlement
      State In use
      The state of the reserve entitlement changes to Retired. On the Office 365 & Adobe Cloud dashboard, the cost of the retired reserve entitlement is removed from True-up Cost. The cost of the new entitlement is included in Current Subscription Spend.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login