Create a custom integration profile
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- UpdatedAug 1, 2024
- 4 minutes to read
- Xanadu
- IT Asset Management
Create a custom integration profile to track software subscriptions and optimize stale licenses for any SaaS application.
Before you begin
Before you create a custom integration profile in your ServiceNow instance, set up a method of authentication in the SaaS application admin or developer account. For example, create an OAuth application or an API token.
- If you create an OAuth application, confirm that you enable the appropriate scopes. The app needs scopes to read users, read user activity, and to modify or delete users. These scopes enable the integration to get a list of users, get user activity, and reclaim unused subscriptions. Record the Client ID and Client secret for the OAuth application. You input these values in your ServiceNow instance.
- If you create an API token, record the value for the API token. You input this value in your ServiceNow instance.
Role required: sam_integrator or admin
About this task
If you’re using Software Asset Workspace, the option to create the custom integration profile in the Core UI is inactive.
Procedure
What to do next
Create a data stream action to get users and view SaaS related analytics on SaaS overview dashboard.
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.