Use the ServiceNow SaaS License Management application to view SaaS and SSO usage data so that you can manage compliance and optimize licensing.

  • Create and manage direct integrations with SaaS applications. For the list of supported integrations, see Integrate with SaaS applications.
  • Create integrations with SSO providers to view subscription usage for all connected applications.
    • Microsoft Azure AD
    • Okta
  • View SaaS and SSO subscription usage, cost, and compliance information on the SaaS License Management Overview dashboard.
  • Reclaim user subscriptions that have limited to no activity.
Bring SaaS and SSO usage data into ServiceNow Software Asset Management by integrating in the following order:
  1. Direct integrations
  2. Single Sign-On (SSO) integrations
  3. Building custom integrations with SaaS License Connections
Note: For information about managing licenses for Microsoft Office 365 and Adobe Cloud, see Microsoft 365 integration and Software Asset Management publisher pack for Adobe.