To connect with a SaaS application that doesn't have an existing integration in SaaS License Management, create a custom integration.

The low-code framework uses ServiceNow® IntegrationHub and ServiceNow® Flow Designer to connect with a SaaS provider’s API endpoints. Download a list of all users, view meaningful usage data, and optimize your SaaS spend by reclaiming unused subscriptions. Manage your custom SaaS connections along with the base system SaaS connections using Software Asset Management software models and reporting.

Install IntegrationHub Starter, Standard, Professional, or Enterprise to create a custom integration. There is no charge to install IntegrationHub plugins on a sub-production instance. Build a custom integration on a sub-production instance that has IntegrationHub installed, then bring it into your production environment using an update set. For more information about update sets, see System update sets. This way, you can validate your custom integrations before putting them in production and you're not charged for an IntegrationHub subscription. For more information about IntegrationHub, see Request IntegrationHub.

Some SaaS applications have existing IntegrationHub spokes that you can use to create your custom integration. If there's an existing spoke for the SaaS application that you're integrating with, skip the step to create a custom spoke. If you use an existing spoke, you may also be able to use some of its data stream actions. Find out what actions are included with the spoke before creating your own actions. For a list of applications that have IntegrationHub spokes, see IntegrationHub available spokes.

Building a custom integration with SaaS License Connections requires you to keep track of many different values. Use the SaaS License Connections Worksheet while researching the SaaS API and building your data stream actions to make sure that you have all the information you need.