Take command of your software and hardware assets

Gartner, Inc. states that organizations often face three or more software audits a year. The number of audits and lack of a consolidated asset management platform can create challenges for an organization to control and optimize software spend. Use ServiceNow® Software Asset Management to take command of your software assets.

Businesses need to know the assets they own, where are they located, who is using them, how often they are used, when they are being configured, their cost, and the value they deliver. Use ServiceNow®Hardware Asset Management application to provide increased visibility of the asset estate and automate the IT life cycle from procurement to disposal.

View and download the full infocard for a highlight of Software Asset Management and Hardware Asset Management features.

	Normalize software assets Automatically normalize your software assets with updates from the Software Asset Management content service.
	Leverage Publisher Packs Dedicated dashboards for complex publisher specific licensing and consumption.
	Take action on your license position Use the License Workbench to easily take action on your license compliance position and remediate potential issues.
	Automate your asset life cycle Leverage the Flow Designer to configure asset life cycle workflows. With asset tasks, eliminate the risk of data inaccuracy caused by manual entry. Asset tasks automate manual processes with workflows for bulk stock orders, disposal orders, and for deploying, swapping, and retiring assets.
	Audit your mobile asset inventory Manage assets across locations and stockrooms with simplified inventory processes for mobile.

Normalize software assets

After you enable a discovery source, the Software Asset Management application normalizes software installation data. Weekly content updates such as publisher names, product names, and software life cycle dates, are made available. Use the updated content to normalize the discovered data in your environment to keep your software installation data current. You can opt in to securely and anonymously send your unnormalized content to the ServiceNow for research, validation, and updates.

Leverage Publisher Packs

Software publishers use different licensing models, which can make tracking license compliance difficult. In additional to the thousands of software publishers in the Content Library, the Software Asset Management application offers publisher packs for specific licenses from your top software and SaaS publishers.

Take action on your license position

The License Workbench offers you the ability to easily view your license compliance position. If any of your licenses are out of compliance, drill-down into the product and review the remediation suggestions provided by the License Workbench. Select an option to efficiently bring your license position back into compliance.

Automate your asset life cycle

Use the Hardware Asset Management application to control the entire life cycle of your hardware assets from procurement to disposal. The Hardware Asset Management application automates each stage of the asset life cycle by tracking the financial, contractual, and inventory details of your hardware assets. Asset tasks are provided for deploy, replace or swap, or retirement operations for your assets. Asset managers can assign Asset Tasks to Incident, Change, and Work orders, reducing effort on ticket resolution and delivering faster services. The asset tasks automatically update the CI and the asset record and help eliminate the risk of data inaccuracy caused by manual processes.

Audit your mobile asset inventory

The Hardware Asset Management application provides the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow mobile agent and mobile scanning capabilities. You can compare the scanned results to what is stored in ServiceNow, driving improved data quality and inventory process compliance.

Get started

• Work with an implementation specialist to streamline your Software Asset Management setup process. To learn more or view a demo, see the Customer Success Center.
• Sign up for the ServiceNow Software Asset Management fundamentals training program and certification to learn about core Software Asset Management functionality and release-specific features.
• Sign up for the Software Asset Management (SAM) Getting Started course to learn the basic concepts and terminology of the Software Asset Management application.
• For information on how to request Software Asset Management and to begin setup, see Setting up Software Asset Management.