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    Home Paris IT Asset Management IT Asset Management Hardware Asset Management Create disposal orders for assets

    Create disposal orders for assets

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    Create disposal orders for assets

    Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset that has reached its end of life cycle or an asset that is no longer functional.

    Before you begin

    Note: Install the Hardware Asset Management application from the ServiceNow Store to use this feature.

    Know that the Flow Designer application is used to create the Hardware Asset Disposal flow to take you through the entire hardware disposal order process.

    The hardware disposal order goes through various stages before it is completed. Each stage is associated with a hardware disposal task. To move through the various stages, close each task until you reach the last stage. After you complete the last task, the hardware disposal order is complete. See Hardware disposal order stages for more information.

    Note: You can cancel a disposal order until it reaches the transit stage in the workflow. Once your disposal order is in the confirmation stage, you can't cancel that order. You can cancel a task that is in a draft, scheduling, or the transit stage by selecting Closed Incomplete from the State list and closing the task.
    Role required: asset

    Procedure

    1. Navigate to Inventory > Create Disposal Order.
    2. On the form, fill in the fields.
      Table 1. Create Disposal Order form
      Field Description
      Stockroom Stockroom where the asset is disposed from.
      Location Location of the stockroom where the asset gets disposed from. The location automatically appears after you select a stockroom.

      If you change the location and there's no location that's associated with the selected stockroom, the stockroom field becomes empty. You can then select a stockroom from the stockroom list for a specified location.

      Vendor Vendor that you want to dispose the asset to.
      Assigned to Person responsible for disposing of the asset.
    3. Click Submit.
      The disposal order is created and the hardware asset disposal workflow is triggered.
    4. In the Planned Asset related list, click Edit to add the assets that you want to dispose of.
    5. In the Edit Members from layout, select the assets that you want to dispose of from the Collection box and move them to the Planned Assets List box.

      Only the assets in the selected stockroom that haven't yet been disposed of appear in the Collection box. Only the consumable assets that are marked for disposal appear in this list.

      You can filter the assets by the state, substate, stockroom, or any other condition. You can also delete all the conditions to list the assets that are in all stockrooms.

    6. Click Save.
      The selected assets appear in the Planned Assets related list. You can remove or cancel a planned asset until the asset is in the transit stage. Once the asset is in the confirmation stage, you can't remove or cancel the asset.
      Note: The ham_admin role can cancel a planned asset at any stage in the disposal process.

      You can remove a planned asset from the Planned Asset form layout or click Edit and remove it from the Edit Members form layout. If a disposal order is canceled, planned assets are automatically canceled.

    7. In the Hardware Disposal Tasks related list, click the Verify Assets task.
    8. In the Hardware Disposal Tasks form layout, select the assets that you want to dispose of and in the Actions on selected rows picker, click Verify.
      The state of the asset changes to retired and the substate changes to pending disposal.
    9. Click Close task.
      The draft stage is completed and the scheduling stage is in progress. The next task in the workflow, Schedule pickup, is automatically created and appears in the Hardware Disposal Tasks related list.
    10. Click the Schedule pickup task and in the Vendor and Scheduled date fields, enter the values that you want.
    11. Click Close Task.
      The stage changes to transit and the Asset departure task is created.
    12. Click the Asset departure task and in the Vendor order ID and Pickup contact name fields, enter the value that you want.
    13. Select the assets that you want to dispose of and in the Actions on selected rows picker, click Depart.
      The state of the asset changes to in transit and the substate changes to pending disposal.
    14. Click Close Task.
      The stage changes to confirmation and the Vendor confirmation task is created. Based on the type of asset (hardware or consumable), the following fields in the Disposal tab in the corresponding Hardware or Consumable form layout are automatically populated. For example, if it's a hardware asset, the following fields are populated in the Hardware form layout.
      • Disposal order number
      • Disposal vendor
      • Vendor disposal order ID
    15. Click the Vendor confirmation task and then click Close Task.
      The stage changes to documentation and a Disposal Documentation task is created.
    16. Click the Disposal Documentation task and do the following:
      1. Click the Attach File icon to attach disposal documentation for the planned assets.
      2. Select the assets that you want to dispose of.
      3. In the Actions on selected rows picker, click Dispose.
        The state of the asset changes to retired and the sub state changes to disposed.
      4. In the Certificate of disposal list, select Yes.
    17. Click Close Task.
      All the hardware disposal tasks are complete and the hardware disposal order stage changes to completed. Based on the type of asset, the Disposal date field in the Disposal tab in the Hardware or Consumable form layout is populated. For any maintenance contracts that are associated with the disposed asset, the Date removed field in the Contracts tab is populated and the disposed asset is no longer part of the contract. Any entitlements that are associated with the disposed asset are also removed.

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      Create disposal orders for assets

      • Save as PDF Selected topic Topic & subtopics All topics in contents
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      • Share this page

      Create disposal orders for assets

      Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset that has reached its end of life cycle or an asset that is no longer functional.

      Before you begin

      Note: Install the Hardware Asset Management application from the ServiceNow Store to use this feature.

      Know that the Flow Designer application is used to create the Hardware Asset Disposal flow to take you through the entire hardware disposal order process.

      The hardware disposal order goes through various stages before it is completed. Each stage is associated with a hardware disposal task. To move through the various stages, close each task until you reach the last stage. After you complete the last task, the hardware disposal order is complete. See Hardware disposal order stages for more information.

      Note: You can cancel a disposal order until it reaches the transit stage in the workflow. Once your disposal order is in the confirmation stage, you can't cancel that order. You can cancel a task that is in a draft, scheduling, or the transit stage by selecting Closed Incomplete from the State list and closing the task.
      Role required: asset

      Procedure

      1. Navigate to Inventory > Create Disposal Order.
      2. On the form, fill in the fields.
        Table 1. Create Disposal Order form
        Field Description
        Stockroom Stockroom where the asset is disposed from.
        Location Location of the stockroom where the asset gets disposed from. The location automatically appears after you select a stockroom.

        If you change the location and there's no location that's associated with the selected stockroom, the stockroom field becomes empty. You can then select a stockroom from the stockroom list for a specified location.

        Vendor Vendor that you want to dispose the asset to.
        Assigned to Person responsible for disposing of the asset.
      3. Click Submit.
        The disposal order is created and the hardware asset disposal workflow is triggered.
      4. In the Planned Asset related list, click Edit to add the assets that you want to dispose of.
      5. In the Edit Members from layout, select the assets that you want to dispose of from the Collection box and move them to the Planned Assets List box.

        Only the assets in the selected stockroom that haven't yet been disposed of appear in the Collection box. Only the consumable assets that are marked for disposal appear in this list.

        You can filter the assets by the state, substate, stockroom, or any other condition. You can also delete all the conditions to list the assets that are in all stockrooms.

      6. Click Save.
        The selected assets appear in the Planned Assets related list. You can remove or cancel a planned asset until the asset is in the transit stage. Once the asset is in the confirmation stage, you can't remove or cancel the asset.
        Note: The ham_admin role can cancel a planned asset at any stage in the disposal process.

        You can remove a planned asset from the Planned Asset form layout or click Edit and remove it from the Edit Members form layout. If a disposal order is canceled, planned assets are automatically canceled.

      7. In the Hardware Disposal Tasks related list, click the Verify Assets task.
      8. In the Hardware Disposal Tasks form layout, select the assets that you want to dispose of and in the Actions on selected rows picker, click Verify.
        The state of the asset changes to retired and the substate changes to pending disposal.
      9. Click Close task.
        The draft stage is completed and the scheduling stage is in progress. The next task in the workflow, Schedule pickup, is automatically created and appears in the Hardware Disposal Tasks related list.
      10. Click the Schedule pickup task and in the Vendor and Scheduled date fields, enter the values that you want.
      11. Click Close Task.
        The stage changes to transit and the Asset departure task is created.
      12. Click the Asset departure task and in the Vendor order ID and Pickup contact name fields, enter the value that you want.
      13. Select the assets that you want to dispose of and in the Actions on selected rows picker, click Depart.
        The state of the asset changes to in transit and the substate changes to pending disposal.
      14. Click Close Task.
        The stage changes to confirmation and the Vendor confirmation task is created. Based on the type of asset (hardware or consumable), the following fields in the Disposal tab in the corresponding Hardware or Consumable form layout are automatically populated. For example, if it's a hardware asset, the following fields are populated in the Hardware form layout.
        • Disposal order number
        • Disposal vendor
        • Vendor disposal order ID
      15. Click the Vendor confirmation task and then click Close Task.
        The stage changes to documentation and a Disposal Documentation task is created.
      16. Click the Disposal Documentation task and do the following:
        1. Click the Attach File icon to attach disposal documentation for the planned assets.
        2. Select the assets that you want to dispose of.
        3. In the Actions on selected rows picker, click Dispose.
          The state of the asset changes to retired and the sub state changes to disposed.
        4. In the Certificate of disposal list, select Yes.
      17. Click Close Task.
        All the hardware disposal tasks are complete and the hardware disposal order stage changes to completed. Based on the type of asset, the Disposal date field in the Disposal tab in the Hardware or Consumable form layout is populated. For any maintenance contracts that are associated with the disposed asset, the Date removed field in the Contracts tab is populated and the disposed asset is no longer part of the contract. Any entitlements that are associated with the disposed asset are also removed.

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