Conduct scheduled or blind audits of asset stockrooms and other locations such as offices or data centers.

1. Create an audit on the Now Platform or in the Agent mobile app.
   The Now Platform is typically used to create scheduled audits, and the Agent mobile app can be used for blind audits.
   1. To create an audit on the Now Platform, navigate to Asset Audits > Asset Audits and click New.
   2. To create an audit in the Agent mobile app, navigate to Asset and select either Stockroom audits or Location audits.
2. Scan assets using the Agent mobile app.
   1. Select the audit you created, then click Scan.
   2. When you are done scanning assets, click Review.
      Tip: On the review page, you can delete assets if needed. However, Hardware Asset Management automatically removes duplicates for assets that you accidentally scan twice.
   3. Click Submit.
   4. If you are finished scanning assets, mark the audit as Complete in the Agent mobile app. Otherwise, return to the audit and continue scanning.
      Note: You can start a new scan as many times as you need while the audit is in progress. Once you mark the audit as Complete, you can't scan any more assets.
3. View audit results on the Now Platform.
   1. Navigate to Asset Audits > Asset Audits and select the audit.

      

      The Audit Results section shows the status of the assets from the audit.

      Table 1. Audit Results

      Field	Description
      Scanned and expected	Number of expected assets that were scanned.
      Scanned and not expected	Number of assets that were scanned but were not expected.
      Expected and not found	Number of expected assets that were not scanned.
      New	Number of assets that were scanned but do not have a record in your ServiceNow instance.

      The Expected Assets related list shows all assets that are assigned to the stockroom or location that is being audited. The list is not populated until scanning begins.

      The Scanned Assets related lists shows all assets that are scanned during the audit. The list is updated each time scans are submitted from the mobile app.