You can create hardware, software license, consumable, license, software entitlement, and facility assets.

1. Navigate to Asset > Portfolios > All Assets.
2. Select the type of asset you want to create.
3. Click New.
4. Fill in the fields.

   Table 1. Asset record fields

   Field	Description
   Display name	Name of the asset as it appears in record lists. Automatically set when asset is created, based on Asset Tag and Model fields.
   Model category	Model grouping of the asset. Based on the model category selected, the asset can be linked to a configuration item.
   Model	Specific product model of the asset.
   Configuration Item	CI automatically created when this asset is created. The name that appears in this field is based on Serial number and Model. Point to the reference icon to see the configuration item details inherited from the asset record.
   Quantity	Number of items this asset represents. An asset always has a quantity of one unless one or more of these points are true. It is a consumable. Quantity is unrestricted because consumables are tracked in groups. It is pre-allocated. Quantity is unrestricted when Model category and Model are defined and Substate is set to Pre-allocated.
   General Not all fields are available for each type of asset.
   Asset tag	Alphanumeric information assigned by your organization to help track the asset.
   State	Current state of the asset, such as On order or In use.
   Assigned to	Person using or primarily responsible for this item. This field is visible when the asset state is In Use.
   Managed by	Person who maintains the asset. This can be different from the person in the Owned by field.
   Owned by	Person who has financial ownership of the asset. This can be different from the person in the Managed by field.
   Parent	Parent asset of the asset. For example, a monitor or peripheral can have a workstation as their parent asset. When a parent link is defined, the fields related to assignment and state of the child assets is set to read-only and are populated based on the parent assignment and state fields. For more information, see Creating Bundled Models.
   Class	Asset group, for example, base, hardware, license, or consumable.
   Comments	Information about the asset that would be helpful for others to know.
   Serial number	Serial number of this asset.
   Substate	Current substate of the asset. The available substate settings depend on the state selected. For example, the Retired state contains the Substate options Disposed, Sold, Donated, and Vendor credit.
   Location	Current physical location of the asset.
   Department	Department to which the asset belongs.
   Company	Company or organization to which this asset belongs.
   Assigned	Date on which the asset was assigned to a user.
   Installed	Date on which the asset was installed.
   Financial The Financial section is only available for hardware, software entitlement, and facility assets.
   Request line	Requested item to which the asset is linked.
   Invoice number	Invoice under which the asset was billed.
   Cost	Price at which the asset was purchased.
   Vendor	Vendor from which the asset was purchased. For assets automatically created from purchase orders in Procurement, the default value of the Vendor field is the vendor specified on the purchase order.
   Opened	Date on which the requested item record was opened. The system automatically populates the field when a request line is specified.
   GL account	General ledger account number with which the asset is associated.
   Cost center	Group financially responsible for the asset.
   Acquisition method	How the asset was acquired. Base system choices are Purchase, Lease, Rental, and Loan. For assets automatically created from purchase orders in Procurement, the default value is Purchase
   Expenditure type	The type of expenditure. Capex: Capital expenditure is a one-time expenditure, where the value is realized over the years. For example, a photocopier. Opex: Operational expenditure is an on-going expenditure. For example, toners for the photocopier.
   Disposal
   Disposal order number	A unique number assigned to the asset disposal order. Note: This field appears only if you have installed Hardware Asset Management from the ServiceNow Store.
   Disposal vendor	The vendor assigned to carry out the asset disposal order. Note: This field appears only if you have installed Hardware Asset Management from the ServiceNow Store.
   Vendor disposal order ID	Order number assigned by the vendor assigned to carry out the asset disposal order. Note: This field appears only if you have installed Hardware Asset Management from the ServiceNow Store.
   Disposal date	The date when the asset disposal order process is completed. Note: This field appears only if you have installed Hardware Asset Management from the ServiceNow Store.
   Disposal reason	Text explaining why the asset is being retired.
   Beneficiary	Organization that receives the asset when it is retired.
   Resale price	Value of the asset when it is retired. For example, if the asset is donated, the value used when reporting taxes.
   Scheduled retirement	Scheduled date on which the asset is retired.
   Retired date	Actual date on which the asset was retired.
   Depreciation The Depreciation section is only available for hardware and facility assets.
   Depreciation	Depreciation method that is applied. Base system choices are Declining Balance and Straight Line. The depreciation value is defaulted from the associated Model.
   Depreciation effective date	Date on which the specified depreciation method begins.
   Salvage value	Estimated value of an asset at the end of its useful life. This value must be less than or equal to the Cost of the asset.
   Residual date	Number of days that have passed since the Depreciation effective date.
   Residual value	Value in the Cost field with the depreciation method applied.
   Depreciated amount	Amount the asset has depreciated.
   Contracts The Contract section is only available for hardware, software entitlement, or facility assets.
   Lease contract	Name of the lease contract that applies to the asset.
   Warranty expiration	Expiration date of the asset warranty.
   Support group	Group managing the contract covering the asset.
   Supported by	Person managing the contract covering the asset.
   Activities
   Work notes	Work notes are updated for the following cases: Updates to Assigned To, Managed To State, Substate, and Reserved fields of asset. The columns for these fields are audited by default and any update is recorded in the work notes. Work notes for hardware and software assets are updated when asset is received by a purchase order and transfer order. These work notes help in tracking life cycle of the asset.
   Related links
   Calculate Depreciation	Click to calculate the depreciation amount and residual value.
   Delete Assets Only	Click to delete the assets and not the associated CI.
   Related lists
   Assets	Assets that are related to the asset you created.
   Expense lines	Expense line associated with the asset

5. Click Submit.

You can retire an asset at any time.

1. Navigate to Asset > Portfolios > All Assets.
2. In State, select Retired.
3. (Optional) In Substate, select Disposed, Sold, Donated, or Vendor Credit.
4. Click Update.

You can delete an asset at any time.

1. Navigate to Asset > Portfolios > All Assets.
2. Select the check box to the left of the asset Name.
3. In the Actions choice list below the list, select Delete.

When you map the asset and CI fields, synchronization happens both ways. Changes to either the asset or CI record are updated to the logically mapped record. You can synchronize custom mappings and mappings provided with the base instance.

1. Navigate to Asset > Administration > Asset-CI Field Mapping and click New.
2. From the Asset field list, select the field.
   This list refers to the alm_asset table.
3. From the Configuration Item field list, select the logically associated field. This list refers to the cmdb_ci table.
4. To create conditions for the mapping, click the Advanced view related link.
   • To specify conditions for synchronizing the asset field with the CI field, use the Asset mapping condition builder.
   • To specify conditions for synchronizing the CI field with the asset field, use the Configuration Item mapping condition builder.
5. Select the Active check box to activate the mapping.
6. Click Submit.

Map the asset State and Substate fields to the CI Install Status field. The Substatus field of the CI Install Status field should not be used for hardware CIs. Asset synchronization does not update this field when hardware assets are updated. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.

1. Navigate to Asset > Administration > Asset-CI Install Status Mapping.
   By default, only custom mappings display. The list of mappings uses the filter condition of [Out of the box] [is] [False].
2. Click New.
3. From the Asset State list, select the state you want to map.
4. (Optional) If available, select a substate from the Asset Substate list.
   Some of the asset states do not have a substate.
5. From the Configuration Item Status list, select the logically associated CI status you want to map.
6. From the Sync direction list, select the direction you want to drive the synchronization.
7. Select the Active check box to activate the mapping.
8. Click Submit.

Map the asset State and Substate fields to the CI Install Status field. Don't use the Substatus field on hardware CIs because the CI synchronization does not update the field when assets are updated. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.

1. Navigate to Asset > Administration > Asset-CI Hardware Status Mapping.
   By default, only custom mappings display. The list of mappings uses the filter condition of [Out of the box] [is] [False].
2. Click New.
3. From the Asset state list, select the state you want to map.
4. (Optional) If available, select a substate from the Asset substate list.
   Some of the asset states do not have a substate.
5. From the Configuration Item status list, select the logically associated CI state you want to map.
6. (Optional) If available, select a substate from the Configuration Item substatus list.
   Some of the CI statuses do not have a substatus.
7. From the Sync direction list, select the direction you want to drive the synchronization.
8. Select the Active check box to activate the mapping.
9. Click Submit.