HR Groups are a set of users with common job skills.

1. Navigate to HR Administration > Manage Roles > Manage HR Groups.
2. From the Groups list, click New or select an existing HR group. The Group form appears.

   Table 1. HR Groups

   Field	Description
   Name	Enter a name that describes the group.
   Manager	Click the Lookup using list icon and select the person responsible for this group.
   Type	Use to define a category a group belongs to. A group can be associated with one group type (narrow scope) or multiple group types (expanded scope). This allows you to ensure qualified agents are assigned to complex cases or you have adequate coverage for less complex cases. Click the Unlock Type icon. Then click the Lookup using list icon and add human_resources. Note: For more information on group types, see Manage HR group types.
   Group email	Enter the email address of the group. This email acts as a group notification that sends an email to every member of the group.
   Parent	Click the Lookup using list icon and select the HR group that is above the current group. For example, the HR group is the parent of HR Benefits, HR Employee Relations, and more. A child group inherits the roles of the parent group. But, the members of the child group are not members of the parent group. If a case is assigned to the parent group and you click the Assigned to lookup icon, only the members in the parent group are available. The members of the child group are not available. Currently, there are two levels to groups, the Parent at the top (HR) and all the other groups as children.
   Vendors	Vendors that the group is responsible for.
   Description	A description of the group.

3. Click Save and a series of tabs appear at the bottom of the form.

   Field	Description
   Roles	Click Edit and from the Edit Members form, move the roles from the Collection column to the Roles List column. Adding a role to a group means that all group members also have that role. Note: Roles associated with the parent group are automatically assigned.
   Group Members	Click Edit to add users to the group. Click New to create a user and add it to the group.
   Groups	Click New to create a new group. Note: Creating a group from here does not automatically create a child group under the group you have displayed.
   Skills	Click New to create a new skill. Click Edit and the Edit Members form appears. Move skills from the Collection column to the Skills List. Click Save when done. Note: Skills associated with the parent group are automatically assigned.
   Activities	This field only appears for the Lifecycle Events application. The HR Service Activities the group manages. The HR Service Activities are part of the Activity Set and together make up a Lifecycle Event. Only members of this group can update this HR Service Activity. Refer to Configure a lifecycle event activity.

4. Click Submit or Update.