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    Home Paris HR Service Delivery HR Service Delivery Machine learning solutions for HR Service Delivery

    Machine learning solutions for HR Service Delivery

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    Machine learning solutions for HR Service Delivery

    Machine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.

    • Auto-case creation from an email

      Automatically categorize HR cases submitted by email. Auto-case creation allows for a faster response time and better case resolution for employees.

    • Auto determination of HR service

      Auto determine the HR service for a case. Enable an HR agent to transfer the case to the appropriate HR service rather than having to spend significant time manually triaging cases to appropriate HR services.

    • Auto determination of assignment group

      Auto determine the assignment group for a case. Enable an HR agent to transfer the case to correct assignment group rather than having to spend significant time manually identifying groups for HR cases.

    • Discovering knowledge articles and catalog items for employees

      Discover all the users who have a similar profile as the employee who has logged in to Employee Service Center. Identify the top viewed knowledge articles and top submitted catalog items by those users. Display the top three knowledge articles and top three catalog items to the employee.

    • Discovering similar knowledge articles for HR cases

      Discover similar information across knowledge articles based on the short description of the HR case and the text in Related Search Results. Display such similar knowledge articles to an HR agent to resolve a case.

    • Displaying related knowledge articles for completing tasks

      Display knowledge articles that help in completing HR and Content tasks in the Employee Service Center To-dos page and the HR Ticket page.

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    Choose your release version

      Machine learning solutions for HR Service Delivery

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Machine learning solutions for HR Service Delivery

      Machine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.

      • Auto-case creation from an email

        Automatically categorize HR cases submitted by email. Auto-case creation allows for a faster response time and better case resolution for employees.

      • Auto determination of HR service

        Auto determine the HR service for a case. Enable an HR agent to transfer the case to the appropriate HR service rather than having to spend significant time manually triaging cases to appropriate HR services.

      • Auto determination of assignment group

        Auto determine the assignment group for a case. Enable an HR agent to transfer the case to correct assignment group rather than having to spend significant time manually identifying groups for HR cases.

      • Discovering knowledge articles and catalog items for employees

        Discover all the users who have a similar profile as the employee who has logged in to Employee Service Center. Identify the top viewed knowledge articles and top submitted catalog items by those users. Display the top three knowledge articles and top three catalog items to the employee.

      • Discovering similar knowledge articles for HR cases

        Discover similar information across knowledge articles based on the short description of the HR case and the text in Related Search Results. Display such similar knowledge articles to an HR agent to resolve a case.

      • Displaying related knowledge articles for completing tasks

        Display knowledge articles that help in completing HR and Content tasks in the Employee Service Center To-dos page and the HR Ticket page.

      Tags:

      Feedback

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