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    Home Paris HR Service Delivery HR Service Delivery Mobile Onboarding app

    Mobile Onboarding app

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    Mobile Onboarding app

    Enable your new hires to complete onboarding tasks, receive targeted mobile content and push notifications, view relevant media sections, chat with an agent, and more using the Mobile Onboarding app.

    Key features

    Figure 1. Mobile Onboarding app
    Complete onboarding tasks, receive mobile content and push notifications, view relevant media sections, and chat with an agent.

    Complete onboarding tasks

    New hires can complete their onboarding tasks from anywhere, such as taking their employee badge photo, signing electronic documents, and setting up direct deposit. Complete your onboarding to-dos

    Receive targeted mobile content and push notifications

    New hires can receive targeted mobile content (banners, text cards, and videos) and push notifications. See Configure mobile content and Configure mobile push notification content for configuration details for content delivery or for use in campaigns. New hires can view relevant mobile banners as part of their onboarding.

    View relevant media sections

    New hires can view relevant media sections at different stages of the onboarding process. For example, new hires can learn more about their upcoming orientation or have the option to download the Now Mobile app after onboarding is complete. You can configure the different media sections to personalize them to your organization. See Configure a media section for the Mobile Onboarding app for further information.
    Note: Beginning in the Paris release, media sections are not enabled by default for new customers.
    Media section for Welcome to ServiceNow (Before Joining)

    Chat with an agent

    If enabled, employees can chat with a live or virtual agent. See Enable Agent Chat in the Mobile Onboarding app for configuration details.
    Note: Chat can be initiated from any screen in the mobile app, except for list screens.

    Employees can chat with a live or virtual agent by tapping the chat icon.

    Activation information

    Mobile Onboarding is automatically activated when you activate Enterprise Onboarding and Transitions. If it is not activated, you can manually activate Mobile Onboarding.

    • Activate Mobile Onboarding

      You can activate the Human Resources Scoped App: Mobile Employee Onboarding plugin (com.sn_hr_onboarding) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    • Administer Mobile Onboarding

      You must select a lifecycle event to use with the Mobile Onboarding app. When an onboarding case for that event type is created, the new hire can use the app to complete their onboarding to-dos. You can also configure the different media sections to provide relevant content to new hires at different stages of the onboarding process. And you can enable chat so that new hires can chat with a live or virtual agent from within the app.

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      Mobile Onboarding app

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Mobile Onboarding app

      Enable your new hires to complete onboarding tasks, receive targeted mobile content and push notifications, view relevant media sections, chat with an agent, and more using the Mobile Onboarding app.

      Key features

      Figure 1. Mobile Onboarding app
      Complete onboarding tasks, receive mobile content and push notifications, view relevant media sections, and chat with an agent.

      Complete onboarding tasks

      New hires can complete their onboarding tasks from anywhere, such as taking their employee badge photo, signing electronic documents, and setting up direct deposit. Complete your onboarding to-dos

      Receive targeted mobile content and push notifications

      New hires can receive targeted mobile content (banners, text cards, and videos) and push notifications. See Configure mobile content and Configure mobile push notification content for configuration details for content delivery or for use in campaigns. New hires can view relevant mobile banners as part of their onboarding.

      View relevant media sections

      New hires can view relevant media sections at different stages of the onboarding process. For example, new hires can learn more about their upcoming orientation or have the option to download the Now Mobile app after onboarding is complete. You can configure the different media sections to personalize them to your organization. See Configure a media section for the Mobile Onboarding app for further information.
      Note: Beginning in the Paris release, media sections are not enabled by default for new customers.
      Media section for Welcome to ServiceNow (Before Joining)

      Chat with an agent

      If enabled, employees can chat with a live or virtual agent. See Enable Agent Chat in the Mobile Onboarding app for configuration details.
      Note: Chat can be initiated from any screen in the mobile app, except for list screens.

      Employees can chat with a live or virtual agent by tapping the chat icon.

      Activation information

      Mobile Onboarding is automatically activated when you activate Enterprise Onboarding and Transitions. If it is not activated, you can manually activate Mobile Onboarding.

      • Activate Mobile Onboarding

        You can activate the Human Resources Scoped App: Mobile Employee Onboarding plugin (com.sn_hr_onboarding) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

      • Administer Mobile Onboarding

        You must select a lifecycle event to use with the Mobile Onboarding app. When an onboarding case for that event type is created, the new hire can use the app to complete their onboarding to-dos. You can also configure the different media sections to provide relevant content to new hires at different stages of the onboarding process. And you can enable chat so that new hires can chat with a live or virtual agent from within the app.

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