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    Home Paris HR Service Delivery HR Service Delivery Employee Service Center Employee Service Center configuration Campaigns for HR Service Delivery

    Campaigns for HR Service Delivery

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    Campaigns for HR Service Delivery

    Keeping your organization up-to-date and informed is essential and challenging. With Content Automation, you can package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time.

    What your campaign is trying to accomplish determines how you set up campaigns. Is your campaign trying to:
    • Deflect: For example, you are trying to prevent your employees from creating more Inquiry cases.
    • Drive action: For example, you are trying to drive your employees to sign up for health benefits.
    • Provide communication: You are trying to ensure that your employees know about a specific subject and not trying to deflect or drive action.

    You can also determine how successful your campaign is. You can use historical data or create a base to compare and contrast the success of the campaign.

    Features

    There are many features you can use targeted content for:

    • Use HR criteria and flexible time windows to reduce irrelevant communications.
    • Improve employee engagement.
    • Reduce reliance on email.
    • Improve employee experience and deflect cases by pushing content.

    Campaign structure

    Campaigns are organized into a hierarchical structure for maximum flexibility.

    Chart showing campaign structure.

    For example:
    • You can create a campaign that targets all employees to sign up for company benefits during the open enrollment period.
      • This campaign has multiple campaign bundles/stages.
      • This campaign has a target audience of all employees.
    • You can have multiple campaign bundles/stages within the campaign.
      • Each campaign bundle/stage has a trigger type indicating when each launch.
      • Each campaign bundle/stage has a duration defining how long each is scheduled to run.
      • Each campaign bundle/stage can have multiple types of content.
    • You can create multiple types of content.
      • Campaign content is information being directed to your audience.
      • Campaign content can be email, videos, banners on the service portal, webinars, links to training, links to information, and much more.
      • You can refine the audience so that only specific employees see the content within the campaign. For example, you can target managers with content that is different from content sent to their direct reports.
      • You can define where the content is to be placed on the service portal.
      • You can define the start and end dates of the content within the overall campaign dates.
    • Activate Content Automation

      You can activate the Content Automation plugin (com.sn_content_automation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    • Campaign structure

      Use Content Automation and Content Delivery to create all aspects of a campaign. This process includes creating bundles of content that targets specific groups of employees, and triggers and spans specific dates and times.

    • Content Delivery Starter Portal

      To get started faster, the Content Delivery base system includes a Starter Portal Setup and View Portal that provides links to the records directly within in each content widget. You can swap out content with your own to transform this portal into a true enterprise employee service center.

    • Content Delivery and Content Automation widgets

      When activated, the Content Delivery [com.sn_content_delivery] and Content Automation [com.sn_content_automation] plugins install the following widgets.

    • Properties installed with content delivery

      The Content Delivery [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.

    • Properties installed with content automation

      The Content Automation [com.sn_content_automation] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.

    • Add or modify content type for Content Delivery

      Use Content Types to associate the content type category with a service portal widget to determine where content resides on your service portal.

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      Campaigns for HR Service Delivery

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Campaigns for HR Service Delivery

      Keeping your organization up-to-date and informed is essential and challenging. With Content Automation, you can package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time.

      What your campaign is trying to accomplish determines how you set up campaigns. Is your campaign trying to:
      • Deflect: For example, you are trying to prevent your employees from creating more Inquiry cases.
      • Drive action: For example, you are trying to drive your employees to sign up for health benefits.
      • Provide communication: You are trying to ensure that your employees know about a specific subject and not trying to deflect or drive action.

      You can also determine how successful your campaign is. You can use historical data or create a base to compare and contrast the success of the campaign.

      Features

      There are many features you can use targeted content for:

      • Use HR criteria and flexible time windows to reduce irrelevant communications.
      • Improve employee engagement.
      • Reduce reliance on email.
      • Improve employee experience and deflect cases by pushing content.

      Campaign structure

      Campaigns are organized into a hierarchical structure for maximum flexibility.

      Chart showing campaign structure.

      For example:
      • You can create a campaign that targets all employees to sign up for company benefits during the open enrollment period.
        • This campaign has multiple campaign bundles/stages.
        • This campaign has a target audience of all employees.
      • You can have multiple campaign bundles/stages within the campaign.
        • Each campaign bundle/stage has a trigger type indicating when each launch.
        • Each campaign bundle/stage has a duration defining how long each is scheduled to run.
        • Each campaign bundle/stage can have multiple types of content.
      • You can create multiple types of content.
        • Campaign content is information being directed to your audience.
        • Campaign content can be email, videos, banners on the service portal, webinars, links to training, links to information, and much more.
        • You can refine the audience so that only specific employees see the content within the campaign. For example, you can target managers with content that is different from content sent to their direct reports.
        • You can define where the content is to be placed on the service portal.
        • You can define the start and end dates of the content within the overall campaign dates.
      • Activate Content Automation

        You can activate the Content Automation plugin (com.sn_content_automation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

      • Campaign structure

        Use Content Automation and Content Delivery to create all aspects of a campaign. This process includes creating bundles of content that targets specific groups of employees, and triggers and spans specific dates and times.

      • Content Delivery Starter Portal

        To get started faster, the Content Delivery base system includes a Starter Portal Setup and View Portal that provides links to the records directly within in each content widget. You can swap out content with your own to transform this portal into a true enterprise employee service center.

      • Content Delivery and Content Automation widgets

        When activated, the Content Delivery [com.sn_content_delivery] and Content Automation [com.sn_content_automation] plugins install the following widgets.

      • Properties installed with content delivery

        The Content Delivery [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.

      • Properties installed with content automation

        The Content Automation [com.sn_content_automation] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.

      • Add or modify content type for Content Delivery

        Use Content Types to associate the content type category with a service portal widget to determine where content resides on your service portal.

      Tags:

      Feedback

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