Activate dynamic scheduling

Activate the dynamic scheduling feature by activating the Field Service Management plugin (com.snc.work_management).

Before you begin

Role required: admin

About this task

The Field Service Management plugin activates the Dynamic Scheduling plugin (com.snc.dynamic_scheduling) and adds the following module to the Field Service menu in the application navigator: Field Service > Administration > Dynamic Scheduling Configuration.

The following tables are installed with dynamic scheduling:


Table	Description
Constraint [scheduling_constraint]	Stores the unassignment constraints for the dynamic scheduling feature.
Dynamic Scheduling Configuration [dynamic_scheduling_config]	Stores the configurations for the dynamic scheduling feature. Configurations include the selected task table, task filters, task ordering rules, and task unassignment constraints.
Task Filter [dynamic_schedule_task_filter]	Stores the task filters for a dynamic scheduling configuration. Filters identify a list of tasks to be assigned using dynamic scheduling.
Task Ordering Rule [task_ordering_rule]	Stores the task ordering rules for a dynamic scheduling configuration. Ordering rules prioritize the list of tasks identified by the task filters.
Un-Assignment Constraint [unassignment_rule]	Stores the task unassignment constraints for a dynamic scheduling configuration. Constraints prevent a task from being unassigned even if it is of lower importance based on the task ordering rules.

Procedure

Navigate to System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
Click Install, and then in the Activate Plugin dialog box, click Activate.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

Activate dynamic scheduling

Activate the dynamic scheduling feature by activating the Field Service Management plugin (com.snc.work_management).

Before you begin

Role required: admin

About this task

The following tables are installed with dynamic scheduling:


Table	Description
Constraint [scheduling_constraint]	Stores the unassignment constraints for the dynamic scheduling feature.
Dynamic Scheduling Configuration [dynamic_scheduling_config]	Stores the configurations for the dynamic scheduling feature. Configurations include the selected task table, task filters, task ordering rules, and task unassignment constraints.
Task Filter [dynamic_schedule_task_filter]	Stores the task filters for a dynamic scheduling configuration. Filters identify a list of tasks to be assigned using dynamic scheduling.
Task Ordering Rule [task_ordering_rule]	Stores the task ordering rules for a dynamic scheduling configuration. Ordering rules prioritize the list of tasks identified by the task filters.
Un-Assignment Constraint [unassignment_rule]	Stores the task unassignment constraints for a dynamic scheduling configuration. Constraints prevent a task from being unassigned even if it is of lower importance based on the task ordering rules.

Procedure

Navigate to System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
Click Install, and then in the Activate Plugin dialog box, click Activate.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

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