Activate the dynamic scheduling feature by activating the Field Service Management plugin (com.snc.work_management).

Before you begin

Role required: admin

About this task

The Field Service Management plugin activates the Dynamic Scheduling plugin (com.snc.dynamic_scheduling) and adds the following module to the Field Service menu in the application navigator: Field Service > Administration > Dynamic Scheduling Configuration.

The following tables are installed with dynamic scheduling:
Table 1. Tables installed with Dynamic Scheduling
TableDescription
Constraint

[scheduling_constraint]

 Stores the unassignment constraints for the dynamic scheduling feature.
Dynamic Scheduling Configuration

[dynamic_scheduling_config]

 Stores the configurations for the dynamic scheduling feature. Configurations include the selected task table, task filters, task ordering rules, and task unassignment constraints.
Task Filter

[dynamic_schedule_task_filter]

 Stores the task filters for a dynamic scheduling configuration. Filters identify a list of tasks to be assigned using dynamic scheduling.
Task Ordering Rule

[task_ordering_rule]

 Stores the task ordering rules for a dynamic scheduling configuration. Ordering rules prioritize the list of tasks identified by the task filters.
Un-Assignment Constraint

[unassignment_rule]

 Stores the task unassignment constraints for a dynamic scheduling configuration. Constraints prevent a task from being unassigned even if it is of lower importance based on the task ordering rules.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.
    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.