Agent Workspace in action

Here's how agents use Agent Workspace.

Key features

Field service integration with case

Create a case, use knowledge to find relevant case information, and also generate work orders and work order tasks from the case using a single user interface.

Integrated communication channels

Communicate in real time with your customers by chat or phone using the workspace. Let them know when the technician is scheduled to arrive on site to resolve their case.

Automatic task creation using templates

Use templates that have tasks, skills, and parts required for the work orders defined to resolve customer issues.

Get started

Select a tile to get started.