Dynamic Scheduling is an advanced and flexible mechanism to manage work tasks for field agents. It makes scheduling easier and lets dispatchers handle exceptions and changes effectively.

By leveraging task attributes and agent availability, Dynamic Scheduling optimizes task allocation, leading to improved efficiency in field service operations.

Key benefits

Dynamic Scheduling streamlines field assignments, maintains SLAs, optimizes agent selection, and improves issue resolution. By leveraging its advanced capabilities, organizations can enhance operational efficiency, deliver exceptional field service experiences, and achieve higher levels of customer satisfaction.
Streamline field assignments
With Dynamic Scheduling, you can automate schedules and routes, minimizing travel time for mobile workers. By assigning tasks based on customizable ordering rules, critical work is prioritized, ensuring that field agents and crews spend more time on productive tasks and less time driving.
Maintain Service Level Agreements (SLAs)
Dynamic Scheduling automatically reassigns tasks. For example, when an agent is on time-off or when a high priority task comes in. By utilizing ordering rules and un-assignment constraints, you can free up agents to handle higher priority tasks, ensuring optimal resource allocation and compliance with SLAs.
Intelligent agent selection
Matching tasks with the most suitable agents is made easy with Dynamic Scheduling. By considering criteria such as agent skills and travel time, tasks are intelligently assigned to agents who possess the required skills and can reach the job site efficiently. This maximizes productivity and enhances service quality.
Resolve issues on the first visit
Dynamic Scheduling enables automatic assignment of tasks to field service workers who have the right skills and equipment. By ensuring that tasks are assigned to qualified agents, the likelihood of resolving issues on the first visit is increased. This minimizes the need for multiple service calls and enhances customer satisfaction.

Integration with Workforce Optimization for Field Service

When enabled, Dynamic Scheduling works with the Workforce Optimization for Field Service application. This integration enables you to view the agent's schedule and events directly from the Dispatcher Workspace calendar. Gain access to a unified view of agent availability and make informed task assignments.

Dynamic Scheduling for Planned Crews

Use Dynamic Scheduling to optimize task assignments to planned crews. There are two types of crews: planned crews, which are pre-created, and dynamic crews, which are dynamically created as needed. Dynamic Scheduling supports both planned crews and dynamic crews.