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    • Field Service Management
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    Home Paris Field Service Management Field Service Management Scheduling and dispatching agents Central dispatch

    Central dispatch

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    Central dispatch

    Use the central dispatch calendar view to evaluate work order tasks and available agents and assign tasks by dragging and dropping to the desired agent schedule and time slot.

    Central dispatch provides both a list and calendar view of unassigned tasks. Configure the list to display tasks that meet certain conditions or search the list for specific information. Task bars in the calendar provide a visual representation of the scheduled start and end time as well as the task window.

    Central dispatch also provides a list of the field service agents in a dispatch group and a calendar view of their assignments. Assign tasks by dragging them from the task calendar above to the desired agent schedule below and then confirming the assignment.

    Note: Central dispatch uses the settings on the Field Service Configuration page when assigning tasks, even if the Assignment method for tasks configuration option is set to manually.

    Supported browser versions

    Central dispatch is supported on the following browsers:
    • The latest public release of Firefox
    • The latest public release of Chrome
    • Safari version 6 and up
    • Internet Explorer version 10 and up

    Task SLA indicators

    Display task SLA information in central dispatch in the following ways:
    • The system administrator can configure the Tasks list and task tooltips to display SLA information by adding the SLA due field to the Task Fields and Task Tooltip Fields on the Personalize Central Dispatch window.
    • Task bars: The system administrator can configure the colors for SLA visual indicators on the Personalize Central Dispatch window. Dispatchers can configure central dispatch to display these color indicators under task bars in the calendar.
    • Central dispatch components

      Central dispatch includes work order task and agent information and a calendar view of assigned and unassigned tasks.

    • Central dispatch integration with dynamic scheduling

      Drag and drop a task over an assigned task in the agent calendar. Dynamic scheduling determines the best way to unassign or reassign the original task to make room for the new task.

    • Working with tasks in the central dispatch calendar

      Display task and SLA information and use the drag and drop feature to assign, unassign, and reassign tasks in the central dispatch calendar.

    • Configuring central dispatch

      View work order tasks and agent information and assign work order tasks using central dispatch. Dispatchers can view the work order task and agent information that is configured by the administrator. Dispatchers can enable or disable the fields related to task and agent information that are visible to them.

    • Using central dispatch

      You can display a task or a user form, assign work order tasks, and search work order tasks or field service agents using central dispatch.

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    Release version
    Choose your release version

      Central dispatch

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Central dispatch

      Use the central dispatch calendar view to evaluate work order tasks and available agents and assign tasks by dragging and dropping to the desired agent schedule and time slot.

      Central dispatch provides both a list and calendar view of unassigned tasks. Configure the list to display tasks that meet certain conditions or search the list for specific information. Task bars in the calendar provide a visual representation of the scheduled start and end time as well as the task window.

      Central dispatch also provides a list of the field service agents in a dispatch group and a calendar view of their assignments. Assign tasks by dragging them from the task calendar above to the desired agent schedule below and then confirming the assignment.

      Note: Central dispatch uses the settings on the Field Service Configuration page when assigning tasks, even if the Assignment method for tasks configuration option is set to manually.

      Supported browser versions

      Central dispatch is supported on the following browsers:
      • The latest public release of Firefox
      • The latest public release of Chrome
      • Safari version 6 and up
      • Internet Explorer version 10 and up

      Task SLA indicators

      Display task SLA information in central dispatch in the following ways:
      • The system administrator can configure the Tasks list and task tooltips to display SLA information by adding the SLA due field to the Task Fields and Task Tooltip Fields on the Personalize Central Dispatch window.
      • Task bars: The system administrator can configure the colors for SLA visual indicators on the Personalize Central Dispatch window. Dispatchers can configure central dispatch to display these color indicators under task bars in the calendar.
      • Central dispatch components

        Central dispatch includes work order task and agent information and a calendar view of assigned and unassigned tasks.

      • Central dispatch integration with dynamic scheduling

        Drag and drop a task over an assigned task in the agent calendar. Dynamic scheduling determines the best way to unassign or reassign the original task to make room for the new task.

      • Working with tasks in the central dispatch calendar

        Display task and SLA information and use the drag and drop feature to assign, unassign, and reassign tasks in the central dispatch calendar.

      • Configuring central dispatch

        View work order tasks and agent information and assign work order tasks using central dispatch. Dispatchers can view the work order task and agent information that is configured by the administrator. Dispatchers can enable or disable the fields related to task and agent information that are visible to them.

      • Using central dispatch

        You can display a task or a user form, assign work order tasks, and search work order tasks or field service agents using central dispatch.

      Tags:

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