Machine Learning Engine for on-prem v20.2 includes minor bug fixes and improvements.

Compatibility

Machine Learning Engine v20.2 is compatible with the Rome release.

Installation

You can access this update along with the download and installation instructions via the Machine Learning Engine Installation and Configuration for Self-Hosted Customers Knowledge Base (KB0782052).

For technical assistance and information, please visit ServiceNow Support: https://support.servicenow.com/support/

Release notes

Problem category Number Short description
NLU Service PRB1515539 Certain ITSM NLU utterances take more than 2 seconds to respond
NLU Service PRB1516851 When glide.mlpredictor. option.nlu.insensitiveToPunctuation is set to true, Japanese utterance characters are treated as punctuation and are removed
Predictive Intelligence - Server PRB1515943 The chronological split fails when >20% data falls in the right side