Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service.

1. Navigate to Workplace Case Management > Workplace Case Management - Setup > Workplace services.
2. Click New.
3. On the form, fill in the fields.

   Table 1. Workplace service form fields

   Field	Description
   Service name	Enter a name for the Workplace service.
   Fulfillment type	Select the fulfillment type for the workplace service: Manual: Select this option for manual fulfillment. This option enables you to fulfill the request with a human response. Service activity: Select this option to trigger activities to fulfill the workplace service. Save the form to create or update workplace service activities. For more information, see Create a Workplace service activity Flow: Select this option to use an existing subflow from the application for fulfillment. For more information about Flows, see Create a subflow . Note: If you are creating a custom subflow, ensure that the input fields are set to following: Label: Workplace Case Name: workplace_case Type: Reference.Workplace Case
   Automatically close case	This field appears if you select the Fulfillment type as Service Activity. Select this option to automatically close the case.
   Flow	This field appears if you select the Fulfillment type as Flow. Select a Flow for the Workplace service from the list of options.
   Application	Select Workplace Case Management from the list of applications.
   Active	Select to activate the workplace service.
   Template	Select a case template for the workplace service.
   Record producer	Select a record producer through which this workplace service must be requested. A record producer can have only one workplace service linked to it.
   Description	Enter a description about the workplace service.

4. Click Submit.