Create a Workplace service activity to trigger a background activity when a Workplace service is selected. The activity can be an approval action, task, or a child case.

1. Navigate to Workplace Case Management > Workplace Case Management - Setup > Workplace services.
2. Select the workplace service that you want to modify to add more workplace service activities.
3. Click New under the Workplace Service Activities section in the Workplace services form.
4. On the form, fill in the fields.

   Table 1. Workplace service form fields

   Field	Description
   Name	Enter a name for the service activity.
   Activity type	Select the type of service activity that you want to create: Approval: Creates an approval activity. Task: Creates a task activity. Child case: Creates a child workplace case.
   Missing all approves	This field appears if you select the Activity type Approval. From the list of options, select what action to take if all the approvers are missing.
   Wait for	This field appears if you select the Activity type Approval. Select the type of approval required to close the case. From the options, select whether any approver can approve, all approvers must approve, or if the first response from any approver is an approval. Point to the options to view more details.
   Approver from case	This field appears if you select the Activity type Approval. Select approvers for the case from the configured Approval options. Click the unlock icon ) to select. To add approvers, see Configure Approval options..
   Task template	This field appears if you select the Activity type as Task. Click the search () icon and select the suitable task template. You can also create a task template, for more information, see Create a Workplace task template.
   Workplace case service	This field appears if you select the Activity type as Child case. Click the search () icon and select the Workplace service you want to set as a child case. To add a Workplace service, see Create a Workplace service.
   Application	This field is auto-generated. However, ensure that Workplace Case Management is selected.
   Parent service	This field is auto-populated with the Workplace service to which you are adding this activity.
   Order	Specify an order for this activity. Depending on the order, the service activity initiated. Note: You can specify only one Service Activity of type Approval in a single order.
   Continue if incomplete	Select this option if you want this activity to continue even if the activity is closed or incomplete.

5. Click Submit.