Escalate a workplace case to the relevant assignment group by using an escalation rule.

1. Navigate to Workplace Case Management > Workplace Case Management - Setup > Escalation rules.
2. Click New.
3. On the form, fill in the fields.

   Table 1. Case Tier Escalation form

   Field	Description
   Escalate from	Assignment group from which you want to escalate the workplace case.
   Escalate to	Assignment group to which you want to escalate the workplace case.
   Domain	Domain of your application. This field is automatically set to your application domain.

4. Click Submit.