When you make a reservation using the calendar service or the ServiceNow®
Workplace Reservation Management application, the Workplace Calendar Synchronization application synchronizes reservation-related information
based on the configuration made on requested workplace item.
If the workplace item is configured to synchronize with the calendar service, events are
sent to the calendar service during the synchronization. These events check for the
reservation confirmation and if there are any new reservations requested on the workplace
item.
When a reservation is made, the following information is synchronized:
- Details of the reserved location
- Subject of the reservation
- Start and end times of the reservation
- Privacy of the reservation
Synchronization involves the following processes:
- A scheduled job runs every 5 minutes to get the latest information from the workplace
items.
- After the scheduled job is run, the Sync delta returns details of the changes that
occurred between the previous and the current synchronizations.
- The synchronization returns information about new, updated, and canceled
reservations.
- The reservations are updated, created or deleted in Workplace Reservation Management.
The reservation
states are set to Awaiting confirmation, confirmed or cancelled.
