Certain variables are available when processing mail_script scripts.

For examples of mail scripts, see Example scripting for email notifications.

Table 1. Mail script variables
VariableObject Description
template

Handles printing from the mail script to the email message.

template.print("message"); //outputs message to the email body.

template.space("number of spaces"); //outputs spaces to the email body.
email_action GlideRecord object for the email notification (sysevent_email_action).
event GlideRecord object for the event that fired the notification (sysevent).
email

EmailOutbound object

Available methods:
  • addAddress(String type, String address, String displayname): type can be cc or bcc.
  • setFrom(String address): override the sender address.
  • setReplyTo(String address): override the reply to address.
  • setSubject(String subject): override the subject of the message.
  • setBody(String message): override the body of the message.
The email address that is passed by setFrom and setReplyTo needs to be in a valid form such as helpdesk@sn.com or Display Name <helpdesk@sn.com>. If the email address includes a 'Display Name', then that value overrides the instance's display name.

For more information, see GlideEmailOutbound - Scoped.