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Convert business services to application services

Unify the way you manage services in your organization by converting manually created records in the Service [cmdb_ci_service] table into application services. Conversion is irreversible: You can't transform application services back into business services.

Using application services has benefits such as:

Lets you view maps and change history of services.
Lets you easily see the service context by providing a flat list of all CIs in the application service.
If Event Management is deployed, you can monitor service performance and identify health issues for application services.
In Change Management, the list of impacted services on a change request form is more accurate because the list includes only application services.

Discovery doesn't operate on application services that were converted from business services because these services are manual. However, if after the conversion you add Discoverable by Service Mapping entry points to the application service, then that service can be discovered.

Using bulk conversion of business services to application services, you can choose to convert services to dynamic services, which are a type of application services.

Choosing between application services of the manually created and dynamic type

You can choose to convert business services into application services of the manually created type or of the dynamic type. You can edit manually created application services by adding or removing CIs at any time. The system does not update manually created services automatically. If there are changes to CIs making up a manually created application service, the service does not automatically reflect it.

Dynamic services are updated automatically to reflect any change to CI relationships stored in the CMDB CI Relationship [cmdb_rel_ci] table. When you add a relationship to a CI that is contained in a dynamic service, then that service automatically updates to reflect the addition of the relationship and the associated new CI. In a similar manner, a dynamic service automatically updates upon the removal of a relationship and its associated CI from a CI within the service.

Note: You can't edit a dynamic application service by adding or removing CIs from it. To modify an application service of the dynamic type, modify relevant relationships for CIs that are part of that application service.

To learn more about different types of application services, see Application services.

Conversion process

During conversion, the following changes and processes occur:

The service record is moved from the Service [cmdb_ci_service] table into the Application Service [cmdb_ci_service_discovered] table by changing the record class.
The application service is set with all the original business service attributes such as name, owner, and operational status.
The system adds related items from the business service to the converted application service, up to the specified level.
The system queries the CMDB for the latest CI changes.
Event Management, if activated, applies CI impact rules to CIs that are associated with alerts and that are part of the application service. Event Management deploys CI impact rules for alert monitoring.

Non-compliant CIs

A conversion might involve adding CIs of the following CI types, which cannot be added to an application service:

cmdb_ci_endpoint
cmdb_ci_translation_rule
cmdb_ci_config_file
cmdb_ci_qualifier
cmdb_ci_application_cluster

If the original business service contains related items belonging to these CI types, then the system does not add such CIs or connections coming from them. If necessary, you can prevent CIs of other CI types from being added to application services by modifying the sa.mapping.user.manual.citype.blacklist property.

Domain separation

In environments with domain separation, only CIs belonging to the same domain as the application service are added to the application service. If there is a domain hierarchy, CIs must belong to the same child domain as the application service.

Convert business services to application services in bulk

Convert a subset or all business services to application services, in bulk and automatically rather than individually. Specify a criteria for a conversion, and all business services that match that criteria are automatically converted to application services. Conversion is irreversible: You can't transform application services back into business services.

Before you begin

Role required: app_service_admin, ecmdb_admin, or itil_admin

About this task

Use bulk conversion to convert legacy business services to manually created or to dynamic services. You can create multiple bulk conversion records, each filtering for a different set of business services. However, do not include a business service in more than one bulk conversion.

After the conversion, use application services to streamline the different types of services in your organization and use ITOM capabilities to:

View service maps and service history
Monitor service health
Apply Customer Service Management tools to open and manage cases at the service level.

Procedure

Navigate to Configuration > Services.
In the Services list view, click Convert to Application Services.

Fill out the Bulk Convert Services form.


Field	Description
Query	Filter that business services must satisfy to be included in the bulk conversion. The number of business services that satisfy the query appear as a link. This number updates as you modify the query. Click the link to see the list of those services. Note: The [Class][is][Service] clause is internally built into the query. This clause is always included in the query, even if you delete it on the form.
Levels	The number of levels of related CIs to include in the converted application service.
Update service when CMDB updates	Select this check box to convert the business service into an application service of the dynamic type.

Click Submit.

What to do next

Check the status of a conversion: On the Bulk Convert Services form, scroll to the Bulk Convert Services Entries section to see the status (such as Ready or Completed) of a conversion.
Track the progress of a conversion as it runs: In the navigation filter, enter cmdb_convert_bulk_services.list and press the Enter key to see the list of conversions, and their progress.
On a change request form, view affected dynamic services. For example, after you add an affected CI that is associated with a dynamic service:
1. Navigate to Change > Open.
2. Select a new change request to add affected CIs to.
3. On the Change Request form, scroll to the Related Links section.
4. Click the Affected CIs tab and then click Add to add an affected CI to the change request.
5. Open the form context menu and click Refresh Impacted Services.
6. Click the Impacted Services/CIs tab to see any dynamic services that are associated with the affected CI and that are impacted by the change request.
For more information about affected CIs on a change request, see Associated CIs on a change request.

Convert an individual business service to an application service

Manually convert a specific business service to an application service.

Before you begin

Review the original business service to evaluate it.

Make sure that all CIs and CI relations are relevant for the future application service. If necessary, change the CI relations in the CMDB.
Make sure that the original business service doesn't contain more than 5000 CI relations. Application services that contain more than 5000 CI relations cause mapping and monitoring performance issues.
Decide how many levels of CI relations you are going to use during conversion.

Attention: Conversion is irreversible: You can't transform application services back into business services.

Role required: app_service_admin

Procedure

Navigate to Configuration > Business Services.
Select the business service that you want to convert to an application service.
Click Convert to Application Service.
In the Converting to Application Service dialog box, select a number from the Up to list, as the number of levels of related CIs to include in the conversion.
The maximum number of levels is eight.
Select the Update service when CMDB updates check box to convert the business service into an application service of the dynamic type.
Click OK.

Result

The system adds the CIs from the business service to the converted application service.

What to do next

Open the map for the newly converted application services.

Make sure that the application services aren't too large:

Service Mapping doesn't offer to view CI list instead of a map for anapplication service.
There is no discovery message indicating that the application service is too large: The map does not display the entire service, because it is too large. The number of CI connections exceeded the allowed maximum.

If the service is too large, perform the following actions:

Review the converted application service to identify CI relations irrelevant or redundant for this service. Remove such CI relations in the CMDB.
Decide how many levels of related CIs you must include into this application service. If necessary, change the number of levels used in conversion to reduce the service size.

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Release version

Convert business services to application services

Using application services has benefits such as:

Lets you view maps and change history of services.
Lets you easily see the service context by providing a flat list of all CIs in the application service.
If Event Management is deployed, you can monitor service performance and identify health issues for application services.
In Change Management, the list of impacted services on a change request form is more accurate because the list includes only application services.

Using bulk conversion of business services to application services, you can choose to convert services to dynamic services, which are a type of application services.

Choosing between application services of the manually created and dynamic type

To learn more about different types of application services, see Application services.

Conversion process

During conversion, the following changes and processes occur:

The service record is moved from the Service [cmdb_ci_service] table into the Application Service [cmdb_ci_service_discovered] table by changing the record class.
The application service is set with all the original business service attributes such as name, owner, and operational status.
The system adds related items from the business service to the converted application service, up to the specified level.
The system queries the CMDB for the latest CI changes.
Event Management, if activated, applies CI impact rules to CIs that are associated with alerts and that are part of the application service. Event Management deploys CI impact rules for alert monitoring.

Non-compliant CIs

A conversion might involve adding CIs of the following CI types, which cannot be added to an application service:

cmdb_ci_endpoint
cmdb_ci_translation_rule
cmdb_ci_config_file
cmdb_ci_qualifier
cmdb_ci_application_cluster

Domain separation

Convert business services to application services in bulk

Before you begin

Role required: app_service_admin, ecmdb_admin, or itil_admin

About this task

After the conversion, use application services to streamline the different types of services in your organization and use ITOM capabilities to:

View service maps and service history
Monitor service health
Apply Customer Service Management tools to open and manage cases at the service level.

Procedure

Navigate to Configuration > Services.
In the Services list view, click Convert to Application Services.

Fill out the Bulk Convert Services form.


Field	Description
Query	Filter that business services must satisfy to be included in the bulk conversion. The number of business services that satisfy the query appear as a link. This number updates as you modify the query. Click the link to see the list of those services. Note: The [Class][is][Service] clause is internally built into the query. This clause is always included in the query, even if you delete it on the form.
Levels	The number of levels of related CIs to include in the converted application service.
Update service when CMDB updates	Select this check box to convert the business service into an application service of the dynamic type.

Click Submit.

What to do next

Check the status of a conversion: On the Bulk Convert Services form, scroll to the Bulk Convert Services Entries section to see the status (such as Ready or Completed) of a conversion.
Track the progress of a conversion as it runs: In the navigation filter, enter cmdb_convert_bulk_services.list and press the Enter key to see the list of conversions, and their progress.
On a change request form, view affected dynamic services. For example, after you add an affected CI that is associated with a dynamic service:
1. Navigate to Change > Open.
2. Select a new change request to add affected CIs to.
3. On the Change Request form, scroll to the Related Links section.
4. Click the Affected CIs tab and then click Add to add an affected CI to the change request.
5. Open the form context menu and click Refresh Impacted Services.
6. Click the Impacted Services/CIs tab to see any dynamic services that are associated with the affected CI and that are impacted by the change request.
For more information about affected CIs on a change request, see Associated CIs on a change request.

Convert an individual business service to an application service

Manually convert a specific business service to an application service.

Before you begin

Review the original business service to evaluate it.

Make sure that all CIs and CI relations are relevant for the future application service. If necessary, change the CI relations in the CMDB.
Make sure that the original business service doesn't contain more than 5000 CI relations. Application services that contain more than 5000 CI relations cause mapping and monitoring performance issues.
Decide how many levels of CI relations you are going to use during conversion.

Attention: Conversion is irreversible: You can't transform application services back into business services.

Role required: app_service_admin

Procedure

Navigate to Configuration > Business Services.
Select the business service that you want to convert to an application service.
Click Convert to Application Service.
In the Converting to Application Service dialog box, select a number from the Up to list, as the number of levels of related CIs to include in the conversion.
The maximum number of levels is eight.
Select the Update service when CMDB updates check box to convert the business service into an application service of the dynamic type.
Click OK.

Result

The system adds the CIs from the business service to the converted application service.

What to do next

Open the map for the newly converted application services.

Make sure that the application services aren't too large:

Service Mapping doesn't offer to view CI list instead of a map for anapplication service.
There is no discovery message indicating that the application service is too large: The map does not display the entire service, because it is too large. The number of CI connections exceeded the allowed maximum.

If the service is too large, perform the following actions:

Review the converted application service to identify CI relations irrelevant or redundant for this service. Remove such CI relations in the CMDB.
Decide how many levels of related CIs you must include into this application service. If necessary, change the number of levels used in conversion to reduce the service size.

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Convert business services to application services

Convert business services to application services

Choosing between application services of the manually created and dynamic type

Conversion process

Non-compliant CIs

Domain separation

Convert business services to application services in bulk

Convert an individual business service to an application service

On this page

Convert business services to application services

Convert business services to application services

Choosing between application services of the manually created and dynamic type

Conversion process

Non-compliant CIs

Domain separation

Convert business services to application services in bulk

Convert an individual business service to an application service

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