Legacy Notify enables organizations with a Twilio account to send notifications using
text and voice messages.
Note: This content applies only to the Legacy Notify application, available prior to the Geneva
release. For information about the Notify application available starting with Geneva, see
Notify.
Legacy Notify also allows conference calls between ServiceNow users to enable quick
communications.
When Legacy Notify is active, you can configure ServiceNow to automatically generate and
send notifications to selected contacts, for instance when a new incident communication plan is raised in
the incident communications management process.
Users with the notifynow_admin role can set properties and monitor message and conference call
activities.
Legacy Notify has been implemented for use within Incident Communications Management. Refer to the Notify API documentation for details on how to implement Legacy Notify for use
within other ServiceNow applications.
