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    Home Orlando Now Platform Capabilities Now Platform capabilities Legacy Notify

    Legacy Notify

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    Legacy Notify

    Legacy Notify enables organizations with a Twilio account to send notifications using text and voice messages.

    Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.

    Legacy Notify also allows conference calls between ServiceNow users to enable quick communications.

    When Legacy Notify is active, you can configure ServiceNow to automatically generate and send notifications to selected contacts, for instance when a new incident communication plan is raised in the incident communications management process.

    Users with the notifynow_admin role can set properties and monitor message and conference call activities.

    Legacy Notify has been implemented for use within Incident Communications Management. Refer to the Notify API documentation for details on how to implement Legacy Notify for use within other ServiceNow applications.

    • Working with Legacy Notify

      Follow this process to enable and use Notify.

    • Administering Legacy Notify

      An administrator can set up Notify, manage Notify properties and conference call participants.

    • Installed with Legacy Notify

      Activating the Notify plugin adds or modifies tables, user roles, script includes, and other components.

    • Legacy Notify API - Global

      The legacy Notify API provides functionality for sending emails, sending SMS messages, and setting up conference calls.

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    Release version
    Choose your release version

      Legacy Notify

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Legacy Notify

      Legacy Notify enables organizations with a Twilio account to send notifications using text and voice messages.

      Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.

      Legacy Notify also allows conference calls between ServiceNow users to enable quick communications.

      When Legacy Notify is active, you can configure ServiceNow to automatically generate and send notifications to selected contacts, for instance when a new incident communication plan is raised in the incident communications management process.

      Users with the notifynow_admin role can set properties and monitor message and conference call activities.

      Legacy Notify has been implemented for use within Incident Communications Management. Refer to the Notify API documentation for details on how to implement Legacy Notify for use within other ServiceNow applications.

      • Working with Legacy Notify

        Follow this process to enable and use Notify.

      • Administering Legacy Notify

        An administrator can set up Notify, manage Notify properties and conference call participants.

      • Installed with Legacy Notify

        Activating the Notify plugin adds or modifies tables, user roles, script includes, and other components.

      • Legacy Notify API - Global

        The legacy Notify API provides functionality for sending emails, sending SMS messages, and setting up conference calls.

      Tags:

      Feedback

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