Each knowledge base has a hierarchy of categories that organizes the articles.

1. Navigate to Knowledge > Administration > Knowledge Bases.
2. Select a knowledge base you manage.
3. Create a top-level category.
   1. In the Knowledge Categories related list, click New.
   2. On the Knowledge Category form, fill in the fields.

      Table 1. Knowledge Category form

      Field	Description
      Label	Label for the category. The label appears as the name of the category.
      Value	Value for the category you use when referencing the category in scripts.
      Parent ID	Top-level component associated with the category. This field is automatically set to the top-level component ID.
      Active	Option to enable the category.

   3. Click Submit.
4. (Optional) Create a child category.
   1. Expand an existing category and click New within the expanded section.
   2. Fill in the Knowledge Category form.
   3. Click Submit.