As a system administrator, you can create a module allowing users to open a knowledge
homepage for a specific knowledge base or category.
-
In the application navigator, point to the application name and click the edit
application icon (
).
-
In the Modules related list click
New.
-
Enter a Title for the module.
-
In the Link type field, select URL (from
Arguments).
-
In the Arguments field, append one or more of the
following values to $knowledge.do#/search?.
Option | Description |
---|
sysparm_kb=<knowledge base sys_id> |
Enter the sys_id of a knowledge base to show knowledge articles from
that knowledge base by default.
If the specified knowledge base does not exist, the default knowledge
homepage appears when accessing the custom homepage module.
|
sysparm_category=<knowledge category sys_id> |
Enter the sys_id of a knowledge category to show knowledge articles
from that category by default.
If the specified category does not exist, the default category for
the selected knowledge base appears when accessing the custom
homepage module. Note: The category passed in this parameter must
belong to the knowledge base passed in the
sysparm_kb parameter.
|
sysparm_order=<view_count, last_modified, or
relevancy> |
Enter the default sort order for articles to appear in.
|
To create a homepage for a Facilities knowledge base with a
sys_id of d582764047022100158b949b6c9a7145 and sorting by
last modified date, enter
$knowledge.do#/search?sysparm_kb=d582764047022100158b949b6c9a7145&sysparm_order=last_modified
in the Arguments field on the Module form.