Set a specific time and day for a knowledge article to be published automatically.
You must have contribute access to the knowledge base that stores the knowledge
article you want to schedule for publishing.
Ensure that the system administrator
verifies the following settings:
- Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.
For more information, see Activate the Knowledge Management Advanced plugin.
- The article versioning feature is enabled. For more information, see Article versioning.
Role required: knowledge
-
Navigate to and click Unpublished.
-
Click an article link.
-
In the Scheduled publish date field, click the select
date and time icon
.
-
Select any future date from the calendar.
-
In the Time field, enter a time in the format
hh:mm:ss.
-
Click the save (enter) icon
.
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Click Publish to enable the publishing workflow.
The article is available in the All list. Go to .
Tip: If you want to cancel an article's scheduled
publication and move the article back to the Draft state, click
Recall.
The knowledge article is published on the scheduled publish
date depending on the following workflow settings of its knowledge base:
- If the knowledge base workflow is set to Knowledge - Instant
Publish, the knowledge article is automatically published on the
scheduled publish date. The Workflow field on the
Knowledge form of the article is updated to Scheduled for
publish.
- If the knowledge base workflow is set to Knowledge - Approval
Publish, the knowledge article is published on approval
completion. The Workflow field on the Knowledge form of
the article is updated to Review.
The approval
completion affects the scheduled publishing as follows:
- If the approvals are completed before the scheduled publish date,
the Workflow field on the Knowledge form of
the article is updated to Scheduled for
publish and the article is published on the
scheduled publish date.
- If the approvals are completed after the scheduled publish date, the
article is published immediately on the approval completion.
