Set the frequency of the scheduled job for your task to automatically run knowledge
gap analysis.
This task describes the process for setting the frequency of knowledge gap
analysis.
Instead of doing the configuration through this
procedure, consider using a guided setup. Navigate to , click Get Started, and then scroll to the
Knowledge Demand Insights section.
Role required: admin
-
Navigate to .
-
In the Scheduled Jobs list, select the scheduled job for your tasks in the
Name column.
- For customer service cases, select [Knowledge Curation]:
Generate Case Clusters.
- For incidents, select [Knowledge Curation]: Generate Incident
Clusters.
- For tasks other than customer service cases and incidents, create
another
scheduled job. For more information, see Create a scheduled
job.
-
On the Scheduled Script Execution form, either accept the default value of
running the analysis once a quarter (every 90 days) or change the
frequency.
Note: For best performance results, try not to perform knowledge gap analysis
more frequently than once a month.
-
Click Update.
Note: If the application scope is not set to Knowledge Management - Machine
Learning, a warning message appears and the Update
button is not available. Click the word here at the
end of the message to change the scope and click
Update.
- (Optional)
To run the job immediately, click Execute Now.
The knowledge gap analysis is repeatedly run at the duration
as configured in the scheduled job.
Create assignment rules to assign knowledge gap feedback
tasks. For more information, see Assign knowledge gap feedback tasks to content authors.
